Sansone Chrysler Jeep Dodge Ram

This is my second car purchase from Sansone. I bought a NEW 2010 Nissan Rogue and within the first week the transmission went. I had to bring the car back to the dealership 4 times and call Nissan before NEW 2010 Nissan Rogue and within the first week the transmission went. I had to bring the car back to the dealership 4 times and call Nissan before they finally replaced it. I traded that car in and bought a 2012 Nissan Rogue just 18 days ago. I told them I had 3 sticking points, it had to be AWD, had to have the back up camera and I didn't want silver. We worked out all the details and I asked about getting one with a navigation and was told that they install after market. So I agreed and had the price rolled into my financing. I made sure to confirm that the navigation would be compatible with my Bluetooth, Handsfree, XM Radio and Backup Camera. They, of course, said yes. So I drove off the lot with an appointment to bring the car in the following Tuesday. About an hour after driving off I noticed it wasn't AWD. I called and went back in and they gave me the AWD. Of course they tried to get me to pay more for it, but it was their mistake not mine and I won that round. I brought the car in for the navigation and left it for the whole day. Amy, in service was fantastic and did her best to keep me in the loop. When I called at 3:30 to see what was going on I was told that it was not compatible with all of the features I had on the car and they needed to get another few parts for it. I was told they wouldn't be in until the following Wednesday and once they got it in they would call me. I didn't hear from anyone, but it was Christmas that Friday so I figured I would be patient and wait. The following Tuesday came around and I called to find out the part never came in. At that point I called the GM who made some calls of his own only to tell me, miraculously, the parts had come in. So I made the appointment to bring my car back in the next day, Wednesday. They gave me a rental car and told me it would be done by 3. At 3:30 I called to find out that some of the features still weren't working and they needed more time. Another whole day without my car. Yesterday I was told it was ready and everything was working and I could come get it. I went at 3PM and thankfully, I sat in the car for 30 minutes trying to test everything. Turns out the Handsfree and the XM did not work. So I sat at the dealership until 6PM while they continued to fix it. Finally I had to rent another car (on the dealership's dime) and leave my car there. The guy fixing it told me that he saw no reason why it wouldn't be done that night and I should be able to get it first thing in the morning. They open at 7AM but I never heard from them. At 9:30AM I decided to call and check and I still don't know the status. I have never been so frustrated in my life. All for a navigation system. If they had just put me in a different model WITH a navigation already in it I wouldn't be writing this! I tried to speak with the GM again yesterday but it turns out he is off until Saturday (New Years Eve). This is unacceptable at this point. I have been patient and kind but now I have been pushed to the brink. More

Steve Cohen was my salesman . Steve was informative ,helpful ,courteous, and always returned my phone call in a short period of time. I would not hesitate recommending Steve and Sansone to anyone. ,helpful ,courteous, and always returned my phone call in a short period of time. I would not hesitate recommending Steve and Sansone to anyone. More

Initial salesperson did not do a good job. When Vernon Faith became our salesperson, the service improved immeasurable. He is very knowledgeable, follows up and provides excellent customer service. I wo Faith became our salesperson, the service improved immeasurable. He is very knowledgeable, follows up and provides excellent customer service. I would highly recommend this salesman for anyone looking for a Chrysler or jeep product. More

I had a great experience with the service in the Chrysler. Frank Nicodemo was friendly and delivered what he promised. As a Spanish woman, I had had bad experiences with other places but not here, t Chrysler. Frank Nicodemo was friendly and delivered what he promised. As a Spanish woman, I had had bad experiences with other places but not here, they treat me with respect and honesty. The shop fixed my Jeep Grand Cherokee in less than 22 hours and that was great!!! I would recommend to my family, church family and friends. !Gracias! !Feliz Navidad! More

My experience with Mr. Alston was by far the best I've had in all my car buying experiences. He was extremely friendly and accomodating. He worked very hard to get me a deal I was comfortable with. Over had in all my car buying experiences. He was extremely friendly and accomodating. He worked very hard to get me a deal I was comfortable with. Overall, I was extremely pleased to have had him as my salesperson. More

A very pleasant experience in something that I really hate doing. Vernon was very professional and made my experience purchasing my new Jeep Liberty 2012 excellent. Thank you Vernon!!! hate doing. Vernon was very professional and made my experience purchasing my new Jeep Liberty 2012 excellent. Thank you Vernon!!! More

The overall purchasing experience was excellent. The overall purchasing experience was excellent. Salesman, Mr Alston was knowledgeable, efficient, and respectful. There was no aggressiveness in th The overall purchasing experience was excellent. Salesman, Mr Alston was knowledgeable, efficient, and respectful. There was no aggressiveness in the sales experience I highly recommend Sansone's Dealership and thank Mr. Alston for his professionalism. More

I went looking for a suv i found 1 but i had bad credit so i thought that was gonna effect it but the sales men roger helped me out He was very friendly and he had the pashionce for me he answered all so i thought that was gonna effect it but the sales men roger helped me out He was very friendly and he had the pashionce for me he answered all questions asked More

Everyone was so fantastic to deal with. We got a great price on a Jeep Liberty and an amazing trade in appraisal for our old car. I appreciate Steve, Mike, and Jose for making it such an awesome experienc price on a Jeep Liberty and an amazing trade in appraisal for our old car. I appreciate Steve, Mike, and Jose for making it such an awesome experience. The only problem is that I think my wife is now in love with Jose! Its an awesome place with awesome people! Thank You! More

Mr. Del Negro was very helpful and answered any questions we had. He allowed us to evaluate at our own pace. He went out of his way to get us the best deal. We are very happy we went to Sansone and had Mr we had. He allowed us to evaluate at our own pace. He went out of his way to get us the best deal. We are very happy we went to Sansone and had Mr Max Del Negro as our salesman. Keep up the great job. More