Sansone Chrysler Jeep Dodge Ram

I took my Chrysler Town & Country minivan to their service department for a simple oil change. It was discovered the oil pan needed to be changed (May 30, 2013) which was covered under my maximum care service department for a simple oil change. It was discovered the oil pan needed to be changed (May 30, 2013) which was covered under my maximum care extended warranty. Picked up the car on June 3, 2013 and called the service department right away while driving home NOW the car's engine was making rattling noises. Told to bring the car back in the morning by Paulo Lopes (they might have to tighten something). Dropped the car on June 4, 2013 to their service department. Finally, I was told the car is fixed on June 17, 2013 and I picked it up. Again, called them right back the noises were still coming from the engine. Told to bring it back in the morning again, also discovered in the morning that the car had a huge anti-freeze fluid leak too. June 18, dropped the car back at the service department -- Paulo and Ray were both there and witnessed the poor condition (UNSAFE) they had sent my car home. Embarrassed at this point and I am told a loaner is ready for me at Enterprise, July 3, 2013, I was called by Chrysler case manager that the car is fixed (no contact from any one from Sansone at all). This time around told to take the car for a test drive by Paulo. The same noises are still coming from the engine but Ray (service manager) did not hear them since he took it for a test drive earlier. Now, Ray took the car for a test drive with me in the car and he could NOT DENY the loud noises coming from the engine. Told by Ray, he will call me by the end of the day regarding the car since he has an idea NOW as to the problem. NO CALL NO CONTACT FROM ANY ONE TIL AUGUST 2,2013 A MONTH LATER. Now, I am told by Paulo that the car is fixed plus informs me that I am responsible for part of the cost of the loaner. Test drove the car, looks like no one has even touched it for the past month the same problem exists. Returned to the service department, I am treated very UNPROFESSIONALLY by them and Paulo does not even want to talk to me at this point. Paulo tells me that I need to talk to Ray who is busy at accounting right now and does not know how long he will be. Ray will call you. No call from Ray. Soon after, I called Enrterprise to see were I stand with the loaner car -- I am informed by them that according to Paulo my car is fixed and I need to return the loaner today. This is after I left there service department. I called Paulo back and again told need to speak with Ray. Finally, Ray calls me back and declares they only replaced the oil pan and NOW AFTER 2 MONTHS have come to the conclusion that they are not responsible for the noises from the engine. He blames his Chrysler Representative since he has been informed by him that the diagnostic charges will not be covered any more (IT HAS BEEN 2 MONTHS). They can still try to fix my car if I pay for the diagnostic charges. THE STUPIDEST SUGGESTION EVER CONSIDERING ALL THE FACTS. My car is still not fixed plus i am being forced pay for a loaner car that they were providing while they worked on mine.They took my reliable family car with no problems at all and wrecked it. Please HELP!!!!!!! More

I had a great experience dealing with Justin and Mike when I visited Sansone last week. Not only were they very courteous, but when it came to making a deal with my trade in and the balance I still owed, when I visited Sansone last week. Not only were they very courteous, but when it came to making a deal with my trade in and the balance I still owed, they went above and beyond to make sure I was in a better situation when I left. Thank you for your professionalism and help! More

Sansone Jeep and their staff was pleasant, knowledgeable, and professional through the entire process. I came in with an internet quote that only applied to current vehicles on the lot, but they honored the and professional through the entire process. I came in with an internet quote that only applied to current vehicles on the lot, but they honored the quote even though they had to locate it and transfer it from another dealership. My salesman, Eloy Arocho, was great through the entire process. He kept in constant contact about the status of the locate, and when the vehicle was available, made the pick-up process as painless as possible. Both he and the business manager Tim didn't put on any hard sales tactics -- offered what they had available, and accepted my answers, no pressure. More

as i enter the dealer they was three guys standing outside who did said may help you. so i left;got something to eat . when came back mr.justin nolte was there and said may i help you right of way.t outside who did said may help you. so i left;got something to eat . when came back mr.justin nolte was there and said may i help you right of way.that is way i started to look for a car . i even buy over my bubget More

Paulo Lopes was very professional and helpful. He had me in and out in no time. He went above and beyond to help me understand what needed to be done and also recommended future maintenance work for my truc in and out in no time. He went above and beyond to help me understand what needed to be done and also recommended future maintenance work for my truck. I only write reviews when I experience A-1 service, and today I received that with Paul Lopes. I hope management is taking notice of this professional service consultant that is working for them. More

Robert, an outstanding gentleman when I ender the showroom he greeted me as a friend not a sale person, shook my hands and introduce himself and asked how can he be of assistance. I never felt any ha showroom he greeted me as a friend not a sale person, shook my hands and introduce himself and asked how can he be of assistance. I never felt any hardship or stressed like if he tried to sale me a car, and help me through the purchase and a fair deal. Robert also never gave up on a fair monthly payment for my Dodge Avenger, I take my hat off to a gentleman and thanks Robert. More

Manny was an absolutely wonderful person to work with. From the moment we walked in he made us feel right at home. Manny was honest, kind and truly had our best interest in mind. We are so happy we met From the moment we walked in he made us feel right at home. Manny was honest, kind and truly had our best interest in mind. We are so happy we met him and very excited to pick up our new Jeep tomorrow! My husband and I would absolutely reccomend him and Sansone Jeep to anyone in the market for a new car! More

hi my name is Brenda Valle and I'm so happy with the customer service you guys provide me at the dealer ship thanks to Mike Petkov for the help finding me a bank and for the fast way to work was amazing customer service you guys provide me at the dealer ship thanks to Mike Petkov for the help finding me a bank and for the fast way to work was amazing, I also want to thank Jonathan Canon to explain every single questions, for the patients to me as a costumer and my son who was with me the day I bought the car thanks so much for your effort. More

We first experienced the fun of possibily owning a Jeep Wrangler at the 2013 NYC Auto Show. We had stopped in to our local dealer on Staten Island, but they did not have many to choose from. So, the family Wrangler at the 2013 NYC Auto Show. We had stopped in to our local dealer on Staten Island, but they did not have many to choose from. So, the family headed off to the new Sansone Auto Mall in New Jersey. After some initial browsing on the lot, which had many vehicles to choose from, we walked into the dealership. The building is big with high windows and high ceilings and full of Jeep, Chrysler and Dodge's most popular models. After looking over the Jeep Rubicon for a few minutes, we met our salesman Justin "Big Country" Nolte. I don't think I have ever met a car salesman who new more about a given vehicle than Justin knew about the Wrangler. He was very friendly and eager to show us the feautures of the vehicle inside and out. Justin and I hit it off immediately, talking about the details of the Wrangler and other common interests. We took a Wrangler Sport for a test drive and although I liked how it handled, I was looking for something a little more upscale. When we returned, Justin knew exactly the vehicle to show me, the Jeep Wrangler Sahara. We loved the vehicle and were eager to see if we could make a deal. After checking my credit and with some negotiation, were were able to agree on a price. They cleaned up the car as the paperwork was drafted and my son and I drove home in our brand new Jeep Wrangler that night. More

As my wife and I walked through the door we were greeted by Rob Oliveras. Rob was very pleasant and knowledgeable, but not overbearing. He walked us through the inventory and as we decided on which car we w by Rob Oliveras. Rob was very pleasant and knowledgeable, but not overbearing. He walked us through the inventory and as we decided on which car we were going to buy, Rob was very helpful with making it happen. Our next experience was with Mike P.. Mike was also very pleasant and helpful. Mike handled the financing aspect of the sale and made this a pleasant experience, he was able to get us the best rate available and explained in detail every aspect of the sale. It has been years since purchasing a new car and what used to be a dreaded experience, ended up being a pleasant one. I would recommend Sansone to my friends and family and tell them to call Rob and Mike. More