Sansone Chrysler Jeep Dodge Ram

Stay Away!! One of the worst sales experience ever Anthony Conception not ever sure how he has a job, and the management don’t seem any better this store needs so One of the worst sales experience ever Anthony Conception not ever sure how he has a job, and the management don’t seem any better this store needs some major training and a new professional staff. More

Bad experience Went to look at a new ram today and to trade in my lease. Salesman did not have a lot of knowledge of the vehicle and didn’t even look at my lease re Went to look at a new ram today and to trade in my lease. Salesman did not have a lot of knowledge of the vehicle and didn’t even look at my lease return which had equity as another dealer already gave me a price. Poor experience and wouldn’t recommend going back. More

***AVOID*** I went for a simple oil change and it took 2 hours! I probably would have waited longer had I not went to the rep to complain. When I got to the des I went for a simple oil change and it took 2 hours! I probably would have waited longer had I not went to the rep to complain. When I got to the desk I saw my paperwork buried! It could have been sitting there an hour. Everyone that works there looks miserable. The waiting room is small and cheap looking. Avoid at all costs!!! More

Great InRecently bought a Dodge Durango from Sansone. and a salesman name Ivan Blume helped me out and attentended to every need and question I had about th InRecently bought a Dodge Durango from Sansone. and a salesman name Ivan Blume helped me out and attentended to every need and question I had about the dodge Durango’s. He was very knowledgeable and worked with me very well and got me to the price I wanted I highly suggest going to see Ivan Blume at sanson dodge on route 1 in New Jersey. More

A stupid customer is their best customer So I go in I see a 17 challenger gt I like. I speak to a salesman James who wants me to take it for a ride. I say no why drive it if a deal can’t be So I go in I see a 17 challenger gt I like. I speak to a salesman James who wants me to take it for a ride. I say no why drive it if a deal can’t be cut is my opinion. So I give him the registration to my car to value it. He comes back with a valuation of my car 2000.00 less then it’s worth and give me a price for his car 3300.00 more then there asking price on car guru. He really thought I was one of his normal stupid customers. Seriously anything this dealership can do for you any dealership can do for you. Stay away at all cost unless you enjoy getting ROBBED. Research everything. Know your credit score before you go. They mark up the interest as well. More

Awful experience all around! DO NOT GO TO SANSONE JEEP!!! Horrible experience all around! The finance department is by far the worst I have dealt with and I have leased many cars DO NOT GO TO SANSONE JEEP!!! Horrible experience all around! The finance department is by far the worst I have dealt with and I have leased many cars in my life. The finance manager Lue is the absolute WORST! Very incompetent group. Wouldn't recommend to my worst enemy. They try and take extra money out of your pocket after a deal has been made. They say you are getting a good deal and they are losing money on the deal.. they even show you the computer screen that has a negative amount. It is all a scam. They tried to rob money from me. Last time I will EVER go to Sansone!! More

Unsatisfactory Service department was unhelpful. Was told that work will take 1 hour and I waited over 2 hours. They have no shuttle so they advices me that they wou Service department was unhelpful. Was told that work will take 1 hour and I waited over 2 hours. They have no shuttle so they advices me that they would get an uber for me which never came. Would not recommend More

Jeep parts Had hard time getting the right parts for my 2001 Jeep Wrangler. Sansone exchanged the parts and got the right ones and installed them for me. FAST,FR Had hard time getting the right parts for my 2001 Jeep Wrangler. Sansone exchanged the parts and got the right ones and installed them for me. FAST,FRIENDLY, COURTEOUS STAFF. Helpful till I was satisfied. I will go back again. The dealer we sold me the car was a Jeep dealer in Princeton we took no pride in the condition in which the sold me the Jeep. I will not go back to them. Sansone is my go to now. 5 out of 5 stars. More

Run, don't waste your time. They do not care! Went there today, 23 November to ask the service manager Dave who I thought was helping me with an on going issue with the extended warranty from Ph Went there today, 23 November to ask the service manager Dave who I thought was helping me with an on going issue with the extended warranty from Phoenix they sold me. See I have emails back and forth from Dave, who said that the shop failed to perform the work that they charged me. (they were caught and they knew it). Asked about the above extended warranty issue problem which his email from November 09, 2016 he stated his manager was informed of everything and to give them some time. Dave tells me this morning the warranty company is still not paying but he will go to his manager to see if he can do anything. Well Dave if you went to him on the 9th why would you say that now. This place, in my opinion, lies! Even last October, I have emails from going back and forth with one of the service girls whom kept bugging me for all 10”s on her review card, some of the same issues were never corrected. Even back in May this year the service department stated on the check sheet my tires need to be replaced next service. Well here we go again. Now this October 2016 the service check sheets stated my tires were fine. THEY DO NOT PERFORM THE WORK YOU PAY FOR! I have all my receipts, emails and Dave complaining on my voice mail how come I gave a poor rating, really Dave. Like I told him blame your employees, they failed YOU! While there, I mentioned to Dave I was thinking of making a 4’X 8’ sign stating that the extended warranty Sansone sells is useless and placing it in the back of my pick up, so others do not suffer as I have. He just still sat in his chair as if so what. Not even a handshake. Well while out with my pick up a little while ago getting a cup of coffee, a nice couple asked me what is up with the sign issue. Well showed them all my emails and let them listen to my voice mail from Dave. The couple seemed shocked by the copies of emails and listening to Dave cry. Tim and Carol, it was nice meeting you two as well others at the convenient store this afternoon. I do hope you stay away from Sansone, in my opinion, like you said you would when you buy that car for your daughters Christmas gift. To everyone I met today, you all have my contact info if you need copies. More

Stay away I made an online appointment and they didn't see it in the system. Ok, things happen. Next, I was greeted nicely by a young lady sitting in the servic I made an online appointment and they didn't see it in the system. Ok, things happen. Next, I was greeted nicely by a young lady sitting in the service. Good so far, but here is when it goes down hill. I pull my vehicle in as instructed and go to the second booth to speak to a service representative. She writes me up and I notice that she is putting a diagnostics charge for every issue I'm stating I have. I asked why is that and her reply was" oh the techs will not work on the vehicle unless they see that". Ok so then she tells me the issues I'm having are not under warranty. I explained to her I have the Mopar Vehicle Protection plan, then it's was a different attitude. After that I was going to leave the vehicle for service and said I would like the shuttle service home please. I was told the shuttle doesn't go to Elizabeth only linden. Which I couldn't understand cause it's only a few more miles down the same highway. So I had to pay $35, for a cab. So I received a call around 4pm from the service advisor ( the same lady), telling me that she needs another day with my vehicle when it was dropped off 9am in the morning. I am very upset with that and I picked up my vehicle. I WILL BE GOING TO ANOTHER DEALER FOR MY SERVICE!! More