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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
439 Reviews

439 Reviews of Salerno Duane Chrysler Jeep - Service Center

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October 09, 2024

Very happy with the work and communication as to what needed to be done. Was well taken care of by Mathew. More

by vmucci14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and 5-star review! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

October 08, 2024

After waiting 3 days for a recall service which should taken 1 day. Then driving my car the next day and the flash guard fell off. Took it back to the dealer to inspect to have the tech lie to me by sayin More

by tenft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

October 07, 2024

Very happy with the service, best in the area. The only place l will go. More

by map833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5 star review! We appreciate your business and look forward to working with you again in the future!

October 05, 2024

The service desk understood the need to work on my car right away due to my needing of the vehicle later that day. More

by pmvsarracino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and 4-star review.

October 05, 2024

I had appointment for oil change on my keep and the job was not completed for almost 2 1/2 hours later. I thought if you have appointment at 10 your car will be worked on then not work on walk ins More

by jc0240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am not complaining about the two men working the desk it is your service department that has issues
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

We’re sorry to hear of your less-than-satisfactory experience with our dealership and hope you will accept our sincerest apologies. Our service team does their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

October 04, 2024

The Attendant, Matt, was amazing. I did have a problem with the extended warranty, I was informed by Liccardi that I was covered when in fact I was not. He was helpful, keeping me up More

by chucknav65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your experience and 4-star review . We’re glad to hear that you're happy with Matt's service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!

October 03, 2024

Very happy to stop in for an oil change without an appointment. Could not find a time that worked out for me. I was in and out in a little over an hour. Thank you. More

by lflaten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

October 02, 2024

Great experience, as usual. I recommend Salerno Duane for any Jeep repairs or service needs. More

by rickhankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and for the 5-star review Rick. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

I was very pleased with the attention my car received at this dealership. The service representative was knowledgeable. He took a ride with me for an extended period of time to make certain that the problem More

by neilgoldberg8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your positive feedback and 5-star review Neil! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 30, 2024

They were very friendly and accommodating to my needs . Excellent service would definitely recommend them More

by nancykzande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and for the 5-star review Nancy. We are pleased that our team was able to provide you with professional and attentive customer service. Your satisfaction is our top priority and we are here to help you at any time.

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