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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
403 Reviews
Call Service Center (908) 277-6700

403 Reviews of Salerno Duane Chrysler Jeep - Service Center

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August 24, 2024

I went in for a loud noise when k start the car but it’s still there . No mention of what it even was . Disappointed More

by eaglesei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Our apologies for any frustration or car troubles you are having, and that you feel we were not able to meet your expectations. Please feel free to give us a call and we would be happy to discuss any services to your vehicle with you.

August 24, 2024

Everyone was prompt, polite and professional. I can always expect that at Salerno Duane. It’s always a great experience. More

by patrick.mcginn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star review! We’re thrilled that you had a positive experience with us. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 23, 2024

Samantha in the service department got my vehicle into service immediately and was extremely helpful sorting out what was or wasn’t covered by my warranty. More

by noellebrown219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 22, 2024

Front desk is very helpful, Samantha is great. Technicians do a great job, no complaints with the work they do. Waiting room is well stocked and with space to work. They offer ride if you need one More

by sakmar65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your feedback and 5-star review. We apologize for the inconvenience of the credit card fees. We look forward to working with you in the future.

August 22, 2024

The visit was pleasant. The work was done in the timely manner. The people were very nice. Will go back again. More

by topdog48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 21, 2024

My car was serviced at the planed appointment on time. The service personnel were courteous. The waiting room was clean and comfortable. More

by jumpmasterlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and We are here for you at any time.

August 21, 2024

Matt was amazing! Got my car in and got it done same day! Great customer service!!! More

by huby11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 19, 2024

My car was taken in for service on time. I was treated kindly by the staff. More

by bill.melvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review! We appreciate your business and look forward to working with you again in the future.

August 19, 2024

Waited 2. 5 hrs for oil change and rotation of tires but told maximum service time 2hrs. Also, credit card surcharge of 3% not disclosed. So next time pay in ca More

by STEVELAWLER423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman…Samantha?
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Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

August 18, 2024

Service staff is knowledgeable and wait time is normal for service departments. Been using them for almost 30 years. More

by iphirsch
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5 -star review. We’re thrilled that you have had 30 years of positive experiences with us! We appreciate your business and look forward to working with you again in the future.

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