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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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439 Reviews of Salerno Duane Chrysler Jeep - Service Center
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November 02, 2024
The cost of labor is outrageous and the extra 3% for using a credit card is like getting mugged. using a credit card is like getting mugged. More
by glash711
Verified CustomerEmployees Worked With
November 02, 2024
Great experience. Hopefully next time there will be a rental for me. Grateful for the Uber they called for me. Hopefully next time there will be a rental for me. Grateful for the Uber they called for me. More
by calebrosier23
October 30, 2024
Everybody at the dealership was wonderful. I really appreciate the ride home from the staff versus waiting at the dealership. I really appreciate the ride home from the staff versus waiting at the dealership. More
by meganmeighan19
Employees Worked With
October 23, 2024
I found the service offering to be easy and also high quality. I walked away satisfied quality. I walked away satisfied More
by mjgrossm2
Employees Worked With
October 23, 2024
Excellent service and courtesy. They now have Saturday hours which is a big help. They schedule for express service for oil changes, belts and hoses, tire rotation, and routine mai They now have Saturday hours which is a big help. They schedule for express service for oil changes, belts and hoses, tire rotation, and routine maintenance. More
by wvollkommer
Employees Worked With
October 22, 2024
great customer service, car was done quickly, positive vibes always when i come for service. vibes always when i come for service. More
by mallybeez
October 18, 2024
Great service. Would be better if Stelantis Corp. had inventory of spare parts available to the dealerships, Not 45 wait time! Has nothing to do with the deale Would be better if Stelantis Corp. had inventory of spare parts available to the dealerships, Not 45 wait time! Has nothing to do with the dealer itself. More
by Gene M.
October 17, 2024
Job was not performed correctly , given another appointment to have it fixed . Cannot give a review until job is correctly completed appointment to have it fixed . Cannot give a review until job is correctly completed More
by trimino45
October 14, 2024
Service was exceptional. They were very polite and took care of my recall promptly. 5 star service They were very polite and took care of my recall promptly. 5 star service More
by kmcgahey0125
October 11, 2024
It is truly the worst customer service I have ever received from ANY business. The endless problems with our 2023 Wagonner and the complete lack of contact from the service department are appalling. W received from ANY business. The endless problems with our 2023 Wagonner and the complete lack of contact from the service department are appalling. Weeks go by without any proactive communication, and the only way to get any information about your vehicle is if you chase them down. It feels like they couldn’t care less about their customers or the issues they’re supposed to be resolving. Dealing with this company has been a nightmare. You can expect your vehicle to disappear for weeks at a time, and no one will bother to tell you what's going on or when you'll get it back. The lack of accountability is staggering, and it's clear that customer satisfaction is not a priority. Every interaction feels like pulling teeth, and each time you’re left wondering why it’s so difficult for a service department to function at even the most basic level. If they want to salvage any part of their business, they need to clean house. Fire everyone and start over with a team that actually knows how to communicate, manage repairs, and provide even a shred of decent customer service. Until then, avoid this company and their vehicles at all costs. More
by sfsully
Employees Worked With
