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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
403 Reviews
Call Service Center (908) 277-6700

403 Reviews of Salerno Duane Chrysler Jeep - Service Center

Sort by
September 24, 2024

Great workmanship! !! Matt our service manager was very knowledgeable and exceeded our expectations. Service here is top notch! More

by burkem580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time!

September 22, 2024

Overpromised and failed completely. No one returns service calls. Left 4 messages. Not a single call back. Got a message from service manager, called and was told he no longer works the More

by dropbox.black
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

September 21, 2024

My service agent, Matthew, communicated very well during my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyon More

by Gsm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction and recommendation is our greatest reward and we are here for you at any time.

Sep 23, 2024 -

Gsm3 responded

Keep up the good work!

September 20, 2024

Great service on the car and great customer service overall. Staff was very friendly and the services provided were great. More

by richard.blann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

September 20, 2024

the service department was very cordial and professional and I waited for my car in a very timely manor. More

by LILYCAP1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future!

September 20, 2024

Pay for diagnóstic and change for 1 battery is so expensive I m sorry but take 3 days for that is too much , More

by eribru00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names
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Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

September 20, 2024

Work was done as promised and done in a timely fashion ! Very pleasant experience .. satisfied More

by kelli2170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for sharing your feedback and for the 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 16, 2024

This was a great experience. Everyone was on the same page and worked together to obtain success. I couldn't have been happier with Jonathan and Sal and the vehicle we selected More

by J.LTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2024

Expensive. Take a bit long for just an oil change. Should offer vouchers for nearby restaurants More

by sommerville72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2024

I’m treated well they and customer service is great. Great experience no complaints at all More

by ljjrenterprisellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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