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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
438 Reviews
Call Service Center (908) 277-6700

438 Reviews of Salerno Duane Chrysler Jeep - Service Center

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November 18, 2024

My experience at service was pleasant. My only recommendation is to improve on the location. It’s way too congested and getting into the entrance was slightly challenging because of the More

by amcortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and recommendation. We appreciate you taking the time to leave us a 5-star review. We appreciate your business and look forward to working with you again in the future.

November 14, 2024

The customer service provided was excellent! Will, my advisor was awesome. Polite and knowledgeable employee. More

by GDREDDEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will-(I only know his first name)
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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

November 13, 2024

Labor rate is triple my local mechanic with no value added for the price difference. Parts price is double than I can purchase retail from another Jeep dealers online. Only going to the dealer due to th More

by carmenandrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Our apologies for any frustration or car troubles you are having, and that you feel we were not able to meet your expectations. Please feel free to give us a call and we would be happy to discuss any services to your vehicle with you. We hope to earn back your business in the future.

November 12, 2024

Very satisfied with my car love to use solerno for my car need I’ll the time More

by trimino45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

November 12, 2024

Jaylin was great - very friendly and efficient Easy process - car ready when they said it would be More

by patricia_shorrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. It is wonderful to hear that Jaylin was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

November 07, 2024

Very efficient, dropped car off for a recall, received text when completed, staff very responsive courteous and professional More

by johnlcal73
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review. We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time

November 07, 2024

Great customer service Very responsive and helpful with all of your questions and concerns Very reliable service that you can trust More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review Deb. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

November 06, 2024

Once the appointment was available repair was completed in a timely manner -- thank you to Jaylen for coordinating and being communicative More

by elanbitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylen
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Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

November 05, 2024

I have appointment at 10 am and I’m waiting almost 3 hours for oil change ! More

by isabeldavid68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the name
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Nov 15, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We were unable to pull up your information using the signature provided. Please contact us directly so we can look into your concern. Our goal is to get oil change customers in and out within an hour.

November 02, 2024

The cost of labor is outrageous and the extra 3% for using a credit card is like getting mugged. More

by glash711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our labor rate is in line with other local / surrounding dealerships. To avoid the $2.95 service fee we do accept Cash, Check and Debit cards. (Debit Cards are excluded from the fee). If there is anything we can do to help please feel free to reach out to us directly.

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