Salerno Duane Chrysler Jeep - Service Center

Very happy to stop in for an oil change without an appointment. Could not find a time that worked out for me. I was in and out in a little over an hour. Thank you. appointment. Could not find a time that worked out for me. I was in and out in a little over an hour. Thank you. More

Great experience, as usual. I recommend Salerno Duane for any Jeep repairs or service needs. I recommend Salerno Duane for any Jeep repairs or service needs. More

I called and was able to have my front head light repaired the same day. repaired the same day. More

Matt was great at expediting my check-in, answering questions, keeping me up to date and getting me out in a timely manner - all with a friendly, professional demeanor. All the advisors try their best questions, keeping me up to date and getting me out in a timely manner - all with a friendly, professional demeanor. All the advisors try their best here. More

They were very friendly and accommodating to my needs . Excellent service would definitely recommend them Excellent service would definitely recommend them More

I was very pleased with the attention my car received at this dealership. The service representative was knowledgeable. He took a ride with me for an extended period of time to make certain that the problem this dealership. The service representative was knowledgeable. He took a ride with me for an extended period of time to make certain that the problem that had been occurring is no longer evident. More

This is the first time I had my vehicle, Jeep Compass serviced at Salerno for a major repair however, I was not expecting to have to wait almost a month out for a service appt but do understand that it w serviced at Salerno for a major repair however, I was not expecting to have to wait almost a month out for a service appt but do understand that it was not under Salerno's control, therefore the overall experience was fine. I especially found Jaylen Salley, Jeep Service Dept. vigilant in keeping me informed of the parts and repair progress. More

I’ve had my jeep for almost 10 years and always go here to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! More

Overall, I had a good experience with Salerno Duane. I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, wi I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, with a code reading from another dealer to confirm the issue. Salerno Duane could not get me in for a diagnostic appointment until September 30 and told me parts were backordered to November (!!). I tried to wait for that appointment, but the car broke down on September 17, when I then had it towed in. At that point they took me in immediately, but it is unfortunate it had to come to that, as we already knew what the code and the problem was. The staff was friendly and patiently explained the issue to me, and also how to get compensated for a rental car, since they had a long waiting list for a loaner. (I have never gotten a loaner from Salerno Duane. I used to get one every time from the competitor Douglas across town). It was sometimes hard to communicate, and there was some confusion about when my car would be ready. Ultimately, the car was repaired under the power train warranty, and so far, seems to be running well. This is the second transmission failure I have had in 3 years: a Ford Escape failed at 70,000 miles, and my Jeep Cherokee 4x4 at 40,000. Disappointing. I want to add a shout out to General Service Manager Wanda Vargas Bosque. I was hopping mad the night the car broke down and no one was answering at the service desk. I have noticed that service rarely answers but sales ALWAYS does. Wanda communicated with me and made me feel heard at a time when I did not feel that way, and I really appreciated that. This is my second car purchased from Salerno Duane. I tend to buy certified pre-owned and service at the dealership. We will see if there will be a number 3... More

I like the fact they have valet and offered ride home. They completed the service at the price quoted. Reps were polite and professional They completed the service at the price quoted. Reps were polite and professional More