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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
403 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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403 Reviews of Salerno Duane Chrysler Jeep - Service Center
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November 01, 2022
zero communication. Now there is a problem with the hitch they installed. No callbacks ever Now there is a problem with the hitch they installed. No callbacks ever More
by pkmeny
Verified Customer
October 31, 2022
Experience was good, they took care of my service in a timely fashion and were courteous throughout. I did miss the walk in option as I had to schedule after going once without an appointment. timely fashion and were courteous throughout. I did miss the walk in option as I had to schedule after going once without an appointment. More
by fetamayo
Employees Worked With
Allie Rosenberg
October 29, 2022
I have owned 5 Jeeeps now, and Salerno Service is the reason why I purchase my vehicles from them the dealership. Service has always been great. reason why I purchase my vehicles from them the dealership. Service has always been great. More
by cdoc917
Employees Worked With
Allie Rosenberg
October 26, 2022
RUN from this place ! !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !!! Worst of all, they don't know how to tell the truth. That is the only thing that they seem to be good at, lying. WORST experience ever !!! Additionally, the manager "Allie" is an arrogant jerk who has a smart mouth. It's no wonder he was walking around with a neck brace on, it's because he probably ticked off the wrong customer. Also, if you happen to have a third party warranty, you might as well not consider this place at all because you will be treated worse than a regular customer. I wish I could give a separate rating for the tech who actually did the work because he did a good job but unfortunately that's not possible and he get's lumped in with these other incompetent, lying, obnoxious and deceiving people. RUN, RUN fast and far from this inferior, abominable service department !!! More
by tba056
Employees Worked With
Allie Rosenberg
October 18, 2022
I drive 30 mins to get my 2019 Ram 1500 because of Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the problems I was experiencing wasn’t resolved. The rep Caitlyn said that she would call my third party warranty company for to see if the work was covered and I never received a call back. Asked her if it was easier for me to call and she declined. I want to continue to service my vehicle, but customer service is important. More
by robert.mitchell1
Employees Worked With
Caitlyn Rumbaug
October 17, 2022
They seem to understand my extended warranty and welcome to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away More
by jkrim2
Employees Worked With
Allie Rosenberg
