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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
344 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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344 Reviews of Salerno Duane Chrysler Jeep - Service Center
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September 23, 2021
Several events since 2016 acquiring cars in this Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer p Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer problems has this service department, frustrating and fatal service. More
by RAUL
Employees Worked With
John Monca
September 15, 2020
No masks were worn, not inside their reception area or in my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a my car. The next day we received an email that we missed our service appointment; no we didn't- we were there. They say the brakes that are making a horrific squeal on our Jeep Compass are normal, and they still don't understand what is wrong with our UConnect screen on our Grand Cherokee, even though we clearly explained it twice. I like the sales team at Salerno Duane and the parts guy we deal with there is top notch in both friendliness and customer service, but with no shortage of Jeep dealers in the area, we aren't going back there for vehicle service again. More
by ajsmb
Employees Worked With
I don't remember their name
April 29, 2020
Key Replacements You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for You all made replacing lost keys easy. Thanks to Mike Ferrante and the team for making sure the needed parts were available before I came in and for expediting the process once I was there! It made a tremendous difference in our current state/national crisis where we are limiting social contact. More
by Stephanie Wimmer
Employees Worked With
Mike Ferrante
July 07, 2019
2018 Jeep Wrangler Sahara This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be This is my second jeep from Salerno Duane. Had the first one for 10 years and traded it in for a new one last year. Had some issues that needed to be resolved that were a little challenging, and in the end SD came through for me! If in the market for a jeep, make sure to see Paul in the sales department! More
by Erickson10
May 21, 2019
Worst experience for service This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just tak This dealership sold me a used Volvo XC 60. First rain it leaked. 2 times in their shop still not fixed. Horrible!!! I went in to ask them to just take the car back because they sold me a lemon!!! Stop selling cars that no one in your repair shop can fix!! Your wasting my time and money!!! I wonder if it is because I am a female or maybe because I am black!! Either way, I will NEVER purchase here again. I will tell everyone Of my colleagues, friends, and family members to never come here!! Go to Autoland or anywhere else!!! More
by Noble3018
Employees Worked With
Michael Podell, Curtis Thomas, George Belits, Bob Grilli
February 26, 2019
Much better The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loan The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loaner car, and I am being told that there are no available loaner cars. I’ve been sitting here for over two hours and no loaner car. Don’t promise people loaner cars, especially those who had to take some time off work. I DO NOT RECCOMEND Salerno Duane to anyone. Terrible. Update: Curtis and Bob went out of their way to get me a loaner car and I very much appreciate it. More
by apd123
Employees Worked With
Curtis Thomas, Bob Grilli , Kristina Parrillo
February 16, 2019
Basic maintenance/service, EXCELLENT experience. This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed overall. I had a small situation (my own delay/procrastination, not my Wrangler's or Jeep's fault) and needed some last minute help from the service department and they'd delivered 100% in a very courteous and timely manner. The staff is excellent and knowledgeable and all of my needs were met. Highly recommended. Thank you. :-) More
by LS1LT1
Employees Worked With
Kristina Parillo
February 08, 2019
Great Service Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt ver Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt very welcomed and had all are needs met. He answered all our questions and concern. Best experience at a dealship ever. Needless to say we walked out as 2 very happy customers with our new vehicle. More
by Norberto29
Employees Worked With
Michael Bendar
January 27, 2019
Customer service The woman who answered the main number went above and beyond. I needed a dipstick for my older car. She said they didn’t have one in stock, but she to The woman who answered the main number went above and beyond. I needed a dipstick for my older car. She said they didn’t have one in stock, but she took a minute to check—and found a Chrysler dealer that did have one. She saved my Saturday! More
by Thank you!
Employees Worked With
Did not get a name
January 02, 2019
3 weeks for a service appointment + stupid You'll wait at least 2 - 3 weeks for a service appointment...drop off your car the day before to ensure they get on it early...communicate with them w You'll wait at least 2 - 3 weeks for a service appointment...drop off your car the day before to ensure they get on it early...communicate with them when they text you and then tell you they haven't touched it when you get there at 3:30pm to pick it up. Too much stupidity and incompetence for my taste. I will not buy another car from them because of their service. More
by Salerno Duane Service Stinks!
Employees Worked With
Kristina Parillo
