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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
439 Reviews

439 Reviews of Salerno Duane Chrysler Jeep - Service Center

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October 13, 2023

Every person do their nice service. It’s very convenient for customers. I like it.Thanks for everyone. More

by xmwang525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Cattle
October 12, 2023

The purchase process was easy and fast, when there was a recall that was also handled quickly and efficientoy More

by melissa98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Service is alright, but I just wish they'd actually call you when your car is ready for pickup. Instead they pretend to say that they've called me a few times when I never received a call back. The phone nu More

by dagostore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A, Ralph Cattle
Oct 12, 2023 -

Salerno Duane Chrysler Jeep responded

Appreciate that feedback and will pass along to management. Always looking to improve our process. Thank you for your time and your business. Have a great day!

October 06, 2023

Excellent and overall a good experience. Courteous and professional and prompt service with all questions answered. More

by williamdoemling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Repairs are done within a reasonable period of time. the Techs provide details and pricing upfront. If you never transportation to home or work they will provide it for you the service department is a More

by JOHN.ESPOSITO.CSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Cattle
Oct 09, 2023 -

Salerno Duane Chrysler Jeep responded

Absolutely love to hear that wonderful feedback! It is a pleasure working with customers like yourself.

October 05, 2023

Very efficient personal great attention towards the customers, Sergio Ovalle was right on the money getting me what I wanted.thank you everyone at Salerno Duane More

by elpuma01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Salerno Duane Chrysler Jeep responded

So great to hear that! Customer satisfaction is so important to us, and customers like yourself make us love what we do! Enjoy your new car!

September 16, 2023

Need to have loaner cars for customers who are getting major work done that will take more than 4 hours. It was a major inconvenience. More

by amccrary53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Cattle
September 13, 2023

Incredibly accommodating and helpful. Despite being overwhelmed they were able to get my car fixed despite not having an appointment. Really helped my family out in a dire situation. And More

by sboruchov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

We had a recall maintence scheduled for august for my promaster, you said you needed the bigger lift so we rescheduled for 9/7. We dropped the van off on the 7th and then your team called us hours later More

by nick@resoundtechnologies.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one particular
Sep 12, 2023 -

Salerno Duane Chrysler Jeep responded

Appreciate your feedback , and very sorry for any inconvenience. I am aware of the situation and will discuss with my team to improve this process going forward. Please feel free to reach out to me directly to discuss. Thank you so much for your time. Rich Hoffman, Service Director, Ext: 3112

September 08, 2023

Easy scheduling courteous service representative. In and out in reasonable time. I recommend this dealership for service. More

by hilltopinspection
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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