Salerno Duane Chrysler Jeep - Service Center

Salerno is excellent dealership and service awasome, i will recommend a 100% to my friends will recommend a 100% to my friends More

I literally brought my car in 5 times this summer because the job couldn’t be completed each time. I was not given a loaner car. I was told the wrong things with scheduling and with what was wrong with my ca the job couldn’t be completed each time. I was not given a loaner car. I was told the wrong things with scheduling and with what was wrong with my car. Just a terrible over all experience. The only good experience is the nice people who work there. More

My appointment was for 8 am and I was taken on time and was done and out with in 45 min that’s what I call great service my intake guy was very nice and polite. was done and out with in 45 min that’s what I call great service my intake guy was very nice and polite. More

I will also be passing this on directly to Rich Hoffman, Fixed Operations Director for this dealership. In March of 2023, our secondary battery was replaced - the one that runs the 'Electronic Stop Start (E Fixed Operations Director for this dealership. In March of 2023, our secondary battery was replaced - the one that runs the 'Electronic Stop Start (ESS) - by service department at this dealership. At that time, we were told to regularly start the car. Less than 4 months later the ESS system has failed again. On 7/17/23 I brought the car in for service. I called for three consecutive days – each day I was told I would be called back with an updated status by end of day. On the fourth day, I had to take time off from work to go back to the Sales Dept. to find out why no one had called me back in the three days the car was in the shop for service. Service replaced the secondary battery, but their answer was we did not drive it enough (note they could not say how much was 'enough') in those four months. Our primary (main) battery is perfectly fine. We started the car at least every other day – and drove it periodically during this timeframe. Also, Service did not explain why the alternator, which should be charging the batteries, was not properly charging the secondary battery. We bought this car at this dealer and have used only this dealer for all service, including routine maintenance. Again, I have a deep concern about the lack of customer service in not keeping us informed. I also believe their service department has not fully diagnosed our problem both times: during the March 2023 service and the July 2023 service, so that the secondary battery will not fail again. I would appreciate your office reaching out to other dealerships/repair shops, districts, headquarters, etc. to further investigate this ESS - battery failure. We will be doing so as well. More