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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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439 Reviews of Salerno Duane Chrysler Jeep - Service Center
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January 14, 2024
Dropped my car on Dec 5th for a recall, only to be told on the 12th all the parts weren’t available. This means it wasn’t even looked at until then. To make a long story short, they called me previously th on the 12th all the parts weren’t available. This means it wasn’t even looked at until then. To make a long story short, they called me previously that all the parts were available - that’s why I had the appointment booked in the first place. Car ended up not getting the service done, no loaner provided during any of this time, got the car still incomplete on 23rd of December. It’s a chore calling them to find out what’s going on, if you can even reach them. If you don’t call, they won’t call. It just feels like a game here. You can’t take them for their word which made me avoid authorizing fleet Wagoneers. If they can’t do a recall on my own car, I certainly wouldn’t want them involved further with my workplace, especially for a model that is known for recent recalls. I believe the mechanical work is done well here, I’d just avoid the headache of going here, it’s really unprofessional. More
by ryan.kamen
Verified CustomerEmployees Worked With
January 13, 2024
I would never recommend this dealership to any family or friends. The service I have received was beyond poor. friends. The service I have received was beyond poor. More
by giovanninaprisco
January 12, 2024
Car was well taken cared of. Excellent staff. I was explained very detailed on the problem of my car. Excellent staff. I was explained very detailed on the problem of my car. More
by PZ
Employees Worked With
January 10, 2024
I brought my 2023 Ram in due to the front driver speaker not working correctly (volume stops for no reason). The service department could not fix it, the problem continues. not working correctly (volume stops for no reason). The service department could not fix it, the problem continues. More
by fitzpatrick_mike
Employees Worked With
N/A
January 10, 2024
Always reliable and friendly. They always keep me informed about the progress of my service, and never any surprises They always keep me informed about the progress of my service, and never any surprises More
by mafflitto53
Employees Worked With
December 30, 2023
Always a great experience and they are very communicative! Would highly recommend this dealership for any jeep service! communicative! Would highly recommend this dealership for any jeep service! More
by laurievera30
Employees Worked With
December 29, 2023
Bill was amazing! He was knowledgeable and explained everything perfectly!! Great experience overall. Highly recommend. He was knowledgeable and explained everything perfectly!! Great experience overall. Highly recommend. More
by misfits46
Employees Worked With
December 22, 2023
Service was exceptional. Matt at the front desk was especially helpful. Great experience all around. Matt at the front desk was especially helpful. Great experience all around. More
by timothy.m.vargas
Employees Worked With
December 22, 2023
Excellent Service by Salerno Duane and the Service Department. I highly recommended Salerno Duane. Thank you! Department. I highly recommended Salerno Duane. Thank you! More
by Andrew D
Employees Worked With
December 19, 2023
DO NOT BUY YOUR JEEP FROM SALERNO DUANE. This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil chang This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil change, see attached photo/document FROM JEEP!). However, by the time it came to the third year, they said they are not doing that anymore. I pointed out it was in the contract, on their website, and my salesperson, Boris Aguirre, had highlighted this feature to me several times at the sale. How could it be more clear than their own contract and their own website?!?!? They responded that no, they are not honoring the contract. I contacted the new service manager, Paul Bonilla, and he also highlighted they are no longer honoring the contract. The old service manager was very helpful and abided by the contract. I have a text from him that they owe us 3 years of Jeep Wave, but this is irrelevant to the new management. They do not honor their OWN contract. I have uploaded a photo & a document of their original description of Jeep Wave. DO NOT BUY YOUR JEEP FROM SALERNO DUANE. They take your money and then screw you. More
by DouglasVWswindledme
