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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
405 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
405 Reviews of Salerno Duane Chrysler Jeep - Service Center
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December 04, 2023
Great and quick service. The valet driver and Bill from the front were very professional and nice. The valet driver and Bill from the front were very professional and nice. More
by tracychiu2
Verified CustomerEmployees Worked With
December 02, 2023
Great, and fast service. Will definitely bring my car back for future service. My car passed NJ State inspection. Will definitely bring my car back for future service. My car passed NJ State inspection. More
by mhill40.mh
Employees Worked With
December 02, 2023
Bill is amazing and loves to go by the books. At the end of the day, they do what is best for the customer and what is right. Thank you Solerno Duane! At the end of the day, they do what is best for the customer and what is right. Thank you Solerno Duane! More
by mbardales80
December 01, 2023
The communication by the personnel was very poor. I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a to I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a total of 17 days and did not provide a loaner vehicle. Even if they do have a low inventory of loaner cars I felt as though there was no effort to accommodate a customer such as myself since they were going to have my vehicle for that length of time. There was no concern on their part at all. All I was looking for was a phone call from they stating what the status of my vehicle was at a minimum of maybe every other day. At least I would have felt that someone was aware and advocating for me to get my car. When you get no call for days at a time and then when you call they act as if they don’t know who you are it is very disheartening. More
by monychuck
November 30, 2023
Bill, went out of his way along with service team to squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. More
by darren.recupero
Employees Worked With
Other Employees :
Ralph Cattle
November 30, 2023
Bill was amazing very helpful and was always proactive in giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the roa giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the road. A+ service all around! More
by c_iglesia
Employees Worked With
November 30, 2023
After a basic oil change, the oil leaked out completely. Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - human error. I spent an hour at midnight trying to pinpoint the issue at 24 degree weather. No excuses. And this was before planning a long road trip. A few days later, and this would have been a bigger issue. General service manager and service adviser play tough guys. Joke. If you care about your car, DO NOT take it for service to this place. Nielsen Dealer just a few miles away will provide a much better experience. More
by edku78
Employees Worked With
Other Employees :
Ralph Cattle
November 30, 2023
Paul B. extremely attentive and knowledgeable with newly Jeep 2024 Jeep Rubicon X 4XE issue with FORM. Immediately took action, repair, and was out in a fe extremely attentive and knowledgeable with newly Jeep 2024 Jeep Rubicon X 4XE issue with FORM. Immediately took action, repair, and was out in a few hours. More
by spike1021gs
Employees Worked With
November 30, 2023
Bill T was very helpful, knowledgeable, and professional. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. More
by scottp3
Employees Worked With
November 27, 2023
Excellent service! Really cared about customer satisfaction and timely service. Would go back again with any type of problem Really cared about customer satisfaction and timely service. Would go back again with any type of problem More
by wk
Employees Worked With
Other Employees :
Ralph Cattle
