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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
405 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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405 Reviews of Salerno Duane Chrysler Jeep - Service Center
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January 10, 2024
Always reliable and friendly. They always keep me informed about the progress of my service, and never any surprises They always keep me informed about the progress of my service, and never any surprises More
by mafflitto53
Verified CustomerEmployees Worked With
December 30, 2023
Always a great experience and they are very communicative! Would highly recommend this dealership for any jeep service! communicative! Would highly recommend this dealership for any jeep service! More
by laurievera30
Employees Worked With
December 29, 2023
Bill was amazing! He was knowledgeable and explained everything perfectly!! Great experience overall. Highly recommend. He was knowledgeable and explained everything perfectly!! Great experience overall. Highly recommend. More
by misfits46
Employees Worked With
December 22, 2023
Service was exceptional. Matt at the front desk was especially helpful. Great experience all around. Matt at the front desk was especially helpful. Great experience all around. More
by timothy.m.vargas
Employees Worked With
December 22, 2023
Excellent Service by Salerno Duane and the Service Department. I highly recommended Salerno Duane. Thank you! Department. I highly recommended Salerno Duane. Thank you! More
by Andrew D
Employees Worked With
December 19, 2023
DO NOT BUY YOUR JEEP FROM SALERNO DUANE. This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil chang This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil change, see attached photo/document FROM JEEP!). However, by the time it came to the third year, they said they are not doing that anymore. I pointed out it was in the contract, on their website, and my salesperson, Boris Aguirre, had highlighted this feature to me several times at the sale. How could it be more clear than their own contract and their own website?!?!? They responded that no, they are not honoring the contract. I contacted the new service manager, Paul Bonilla, and he also highlighted they are no longer honoring the contract. The old service manager was very helpful and abided by the contract. I have a text from him that they owe us 3 years of Jeep Wave, but this is irrelevant to the new management. They do not honor their OWN contract. I have uploaded a photo & a document of their original description of Jeep Wave. DO NOT BUY YOUR JEEP FROM SALERNO DUANE. They take your money and then screw you. More
by DouglasVWswindledme
December 14, 2023
They are always straightforward, communicate well and get the work done on time. Everyone is friendly and helpful. the work done on time. Everyone is friendly and helpful. More
by Matt L
Employees Worked With
December 13, 2023
Service Dept impossible to reach. Does not return calls. Appointments weeks out. Staff unhelpful in resolving. Does not return calls. Appointments weeks out. Staff unhelpful in resolving. More
by Thebuthes
Employees Worked With
December 11, 2023
I'm not sure I actually needed service. There were only 1000 miles on the car There were only 1000 miles on the car More
by bmulvee
Employees Worked With
December 08, 2023
Service was great never mind i won’t continue happy holidays bye bye bye bye holidays bye bye bye bye More
by elizabethu
Employees Worked With
