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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
405 Reviews

405 Reviews of Salerno Duane Chrysler Jeep - Service Center

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February 10, 2024

Efficient and welcoming. I really don’t know why this review requires a 15 word minimum but I am at 17 now so hopefully can hit next and move on. Once More the service team More

by jcotoole45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reception gentleman
Feb 16, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to give us a 5 star review. We appreciate your business and your 17 + words!

February 09, 2024

Professional and friendly. Listened well and acknowledged all my requests. Advised me of what was included under warranty . More

by jpolivko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Salerno Duane Chrysler Jeep responded

Very happy to hear that you enjoyed your experience with us. Thank you so much for the 5 star review and we look forward to helping you again in the future!

February 08, 2024

Bill was courteous and very knowledgeable about the issue at hand. I especially liked the text message that encourages to reply with any questions or problems. More

by ffarbanec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and your 5 star review! We appreciate your business.

February 02, 2024

Service center is well run. Staff very helpful and knowledgeable. Wait time estimates are accurate. More

by SEAN.SOBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

The waiting area was so clean. Everyone was very nice. The service to my truck was fast and well done. More

by cedlewade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Cattle
February 01, 2024

Bill was great even when I was frustrated. Salerno has a labor issue so lots of delays and had to have my car there over 1.5 months, they should either told me to go elsewhere or had a loa More

by sneypatel3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Salerno Duane Chrysler Jeep responded

Sorry to hear about your frustrations! We will discuss this with our team to ensure we improve your experience going forward!

January 31, 2024

Billy was excellent. He provided great advice and was very clear through the whole process. More

by RPTOBIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

Great job and very convenient! Thanks again for the good service for my Jeep recently More

by peternlarsen
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Cattle
Jan 29, 2024 -

Salerno Duane Chrysler Jeep responded

It was our pleasure! Thank you so much for your review and happy to help keep your Jeep serviced and well-maintained. Have a great day!

January 28, 2024

Great service Quick and thorough no issues scheduling and done as promised with no follow up needed More

by apboosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thanks for the 5 star review!

January 26, 2024

Good customer service, always get my car back on time. I have purchased 6 vehicles from them. Might get the 7 this year. More

by yclpl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Salerno Duane Chrysler Jeep responded

Awesome! We truly appreciate your 5 star review and your continued business with us. Always a pleasure to help you out.

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