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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
429 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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429 Reviews of Salerno Duane Chrysler Jeep - Service Center
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February 26, 2025
Another visit, another great experience. Car was ready earlier than expected. Thanks for everything guys. Car was ready earlier than expected. Thanks for everything guys. More
by spizzi429
Verified CustomerEmployees Worked With
February 25, 2025
Fast and friendly service department. Got me in and out. Everyone there was professional and very helpful. Got me in and out. Everyone there was professional and very helpful. More
by zebaholdings
February 25, 2025
Very accommodating and attentive to the problem. Very quick to respond to text and emails Very quick to respond to text and emails More
by suznan
Employees Worked With
February 20, 2025
The service department is great for oil changes and routine maintenance, but complex issues—those classic “Jeep things”—are better handled by a private garage. The staff is friendly and helpful, but ad routine maintenance, but complex issues—those classic “Jeep things”—are better handled by a private garage. The staff is friendly and helpful, but advanced repairs can be challenging. More
by Dmaster
Employees Worked With
February 18, 2025
I had my serviced and my issues were resolved. When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to m When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to move my seats to a comfortable position. I tried to call for a couple of days and no one answered the phone. A young lady transferred me to 808 277 6700 ext. 3112. I did not receive a return call. I finally had the opportunity to speak with someone on 02/18/2025. Salerno needs to change the Fixed Operations Director's name; Rich Hoffman. When your car is serviced, and you have an issue, they give that name and the number listed above. He is no longer work at this place. I was advised that the expense would be my responsibility. More
by jlm63
Employees Worked With
February 16, 2025
Salerno Duane was great to work with. Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance ma Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance manager who even encouraged me to take the offer from my outside bank as he admitted they couldn’t compete. Was regularly checked in on by the floor manager as well and had a great experience. More
by EMILESENDRAL
Employees Worked With
Other Employees :
Jaylen in the Service department was awesome. He immediately dropped everything and helped reset a computer on delivery that wasn’t working.
February 12, 2025
Very satisfied with the service - Matt was attentive and kept me in the loop the entire time and responded to any questions very quickly. kept me in the loop the entire time and responded to any questions very quickly. More
by torcasi25
Employees Worked With
February 11, 2025
My first impression was good. I was helped pretty quick and my car was finished earlier than I anticipated. I was helped pretty quick and my car was finished earlier than I anticipated. More
by levynakal
February 08, 2025
Good communication and did not try to put in additional costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanatio costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanation for that. Only wish they had a larger parking lot and better signage. It was almost impossible to leave my car there in the night drop-off. More
by gabe.loubier
Employees Worked With
February 07, 2025
Fantastic work from a reliable group of people. The work gets done quickly and effectively The work gets done quickly and effectively More
by rmyers9393
