Salerno Duane Chrysler Jeep - Service Center

Very friendly service! Very prompt service! Very pleasant staff! Very good advice for the future! Very prompt service! Very pleasant staff! Very good advice for the future! More

It has the best customer service. Always willing to go the extra mile for the well-being of the customer. The mechanics are always truthful with diagnosis Always willing to go the extra mile for the well-being of the customer. The mechanics are always truthful with diagnosis More

I was informed by the Service Mgr. that a defective part in the interior of the car would not be fixed without a $155.00 service charge. The Mgr. informed me that the issue is a "comm that a defective part in the interior of the car would not be fixed without a $155.00 service charge. The Mgr. informed me that the issue is a "common occurance with my vehicle and Chrysler-Jeep is aware of the problem." The issue at hand is that the lower left plastic covering of the driver-side sear adjustments came loose. I was told "this is a result of normal wear and tear." This is absurd since the driver side seat adjustments are never moved. I am the sole driver of the vehicle and never have to adjust the seat. There is no "wear and tear at all." The vehicle is well under the mileage restrictions for the lease and is still under full warranty. Although, I am otherwise pleased with the performance of my vehicle and will lease another when my term ends, I sincerely doubt I will do business with Salerno-Duane again. More

Everyone in the service department is always so helpful. They always explain everything and give so much detail about everything being done to the vehicle. They always explain everything and give so much detail about everything being done to the vehicle. More

Not able to offer fix for recall - it’s been months since recall was announced. recall was announced. More

Excellent service provided, very professional and assisted me with a piece that was hard to get for my jeep. assisted me with a piece that was hard to get for my jeep. More

Nice and efficient. Nice and efficient Nice and efficient Nice and efficient Nice and efficient Nice and efficient Nice and efficient Nice and efficient Nice and efficient More

2 hours later I asked what's the story w/ the car ? Was told -----well things got backed up ----it will be another 20 mins or so------Toooooooooooooooooo long a wait for an oil change------I think t Was told -----well things got backed up ----it will be another 20 mins or so------Toooooooooooooooooo long a wait for an oil change------I think they said I have 2 more freebee oil changes( as if I didn't pay for them when I bought the car and contracts ) another RIP OFF !!!!!!!!!! Doubt I'll be back for them-----and another thing----You always have NEW people at the desk------you never know anybody and they don't know you--very COLD experience!!! More

It was an excellent and easy experience. I will definitely be back to purchase again. I will definitely be back to purchase again. More

They took great care of my Wagoneer! They advised me on timing and helped with recall issues and assisted with customer service as needed! They advised me on timing and helped with recall issues and assisted with customer service as needed! More