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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
403 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
403 Reviews of Salerno Duane Chrysler Jeep - Service Center
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April 09, 2024
My advisor was polite and took care of everything. Great service department. Will definitely recommend Salerno Duane to friends and family. Great service department. Will definitely recommend Salerno Duane to friends and family. More
by dnr50486
Verified CustomerEmployees Worked With
April 08, 2024
always great service. easy to schedule. had spots available as soon as the next day. easy to schedule. had spots available as soon as the next day. More
by jbrennan3
April 03, 2024
Lack of communication when car is being serviced. It has taken 5 months to fix. I picked it up twice when they said it was fixed only to get home and realize it was not fixed. Dropped car off on a We It has taken 5 months to fix. I picked it up twice when they said it was fixed only to get home and realize it was not fixed. Dropped car off on a Wednesday they failed to call and tell me person who is fixing was out sick. Promised me the next day it would be done. The next day they did not return my calls. Friday finally told it was done. Got home- it was still broken! I have had numerous bad experiences with this service center. Billy was obnoxious and rude and yelled at me when i got angry after being told my car was fixed for the second time only to realize it wasn’t. He would not respond when i asked why didn’t they return my calls for two days! More
by Kelly and Bill
April 01, 2024
Service at Salerno Duane Chrysler Jeep was a positive experience! Staff and service techs are helpful and knowledgeable. It was a successful visit! experience! Staff and service techs are helpful and knowledgeable. It was a successful visit! More
by sandra.graves
March 29, 2024
Excellent communication from Billy through the entire process. I was able to secure and early morning slot and was able to get the car back within my timeframe. process. I was able to secure and early morning slot and was able to get the car back within my timeframe. More
by shant.lamba
Employees Worked With
March 29, 2024
Terrible experience w service and communication. Jeep had death wobble. No loaners although promised, no parts, and they made me call jeep to get a rental. Jeep and Service and Jeep Corp lacked comm Jeep had death wobble. No loaners although promised, no parts, and they made me call jeep to get a rental. Jeep and Service and Jeep Corp lacked communication. My part finally came in then disappeared so had to wait for a second part. About 3 weeks to get fixed: When I first spoke to service about loaner, they said even though sales promised u that when u purchased, we are service and sales and Service are different. I said you are both Jeep right? Service did not understand this concept of representing a company. Then service said loaners are usually ‘reserved in advance’ . What does that mean? People know their car is going to break down in advance? It was mind boggling experience, and prob will not buy Jeep again. More
by john_ross_cpa@yahoo.com
Employees Worked With
Check my repairs to see who I spoke to
March 29, 2024
Always smooth and easy to get my car serviced and get in and out of service. Great team that is clear, available, and thorough with the entire process. I got regular updates on the servicing status and my c and out of service. Great team that is clear, available, and thorough with the entire process. I got regular updates on the servicing status and my car was ready earlier than promised. This time I needed a shuttle service and that was managed seamlessly without any issues. More
by gmoorjani68
Employees Worked With
March 28, 2024
Service was excellent. My car was efficiently handled. I was kept up-to-date on everything. My car was efficiently handled. I was kept up-to-date on everything. More
by divagirl.divagirl
Employees Worked With
March 26, 2024
Service was great, but getting an appointment was painful. Had to leave a voicemail and got a call back from a number that was not recognized. Luckily I picked up, which is unusual these days since painful. Had to leave a voicemail and got a call back from a number that was not recognized. Luckily I picked up, which is unusual these days since 95% of calls I received are scam calls. You really need a reliable way to schedule service online. All the emails I get indicate there is but Salerno does not. More
by TWARREN121
Employees Worked With
March 25, 2024
Bill and team were great! Couldn’t say enough positive things about them. Would recommend to everyone! Couldn’t say enough positive things about them. Would recommend to everyone! More
by gina.dewar
Employees Worked With
