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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
439 Reviews
Call Service Center (908) 277-6700

439 Reviews of Salerno Duane Chrysler Jeep - Service Center

Sort by
July 27, 2024

Worst service of any dealership I’ve been to. Misdiagnosed issue. Took 2 weeks to fix. Problem still remained. Unresponsive. They just don’t know what they’re doing. Was a 2022 Wrangler. More

by Alancarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jul 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

July 04, 2024

Good service Car was serviced correctly and in a reasonable time Front desk was attentive and thorough More

by valrat53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylen
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Jul 08, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

June 30, 2024

Purchased a brand new 2024 Jeep wrangler from Salerno Duane in June 2023. Dropped it off to SD on 27Dec for leaking coolant and SD said they needed to order a part and it was safe to drive. Overheated on More

by mnowak
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

June 22, 2024

Very disappointed at the follow up and the lack of internal communication. Every Call into the dealer on the service side is like starting over. More

by mccarthy_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Jun 26, 2024 -

Salerno Duane Chrysler Jeep responded

We are very sorry to hear about the issues you're experiencing with your vehicle. We pride ourselves on providing our customers with truly great products that are built to last and being known for our great customer service, so it is concerning to read this feedback. We would appreciate the opportunity to speak with you directly to better understand your situation and see what more we can do to help. If you're available to talk, please reach out to us at your earliest convenience.

June 16, 2024

Very professional and knowledgeable. I was made to feel at ease throughout my repairs. They were very thorough in explaining the procedure of the repair and what I should be expecting wh More

by baturalev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

June 15, 2024

The service department is dealership is fantastic. Bill was responsive to my questions and got the job done on time. Really exceptional experience. More

by mpgnyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate your feedback and taking the time to leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

June 15, 2024

Great service! Much improved since my last experience. Thank you for improving on customer service. More

by doriprasek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for taking the time to leave a 5-star review. Your satisfaction is our number one priority. We appreciate your continued business and we look forward in working with you again in the future.

June 14, 2024

Quick responses, efficient and affordable service. All served with a level of pride and a level of servmamship. More

by nalexander1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

June 12, 2024

We made appt in April for recall to be fixed. They had 6 weeks -They knew make and model of car but still did not have the part in stock. So now we need to go back for a second service appt. Not More

by horseyjeanne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tegethoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 3-star review. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future

June 09, 2024

The vehicle was diagnosed and repaired properly in a timely manner. Very busy dealership so appointments are necessary. More

by summitautomotive
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

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