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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
403 Reviews
Call Service Center (908) 277-6700

403 Reviews of Salerno Duane Chrysler Jeep - Service Center

Sort by
May 01, 2024

Jalen and Bill are first class professionals who understand and exemplify Customer Service! They make a normally stressful situation painless!! More

by peter.g.demaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, Jalen
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May 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review Peter. We appreciate your business and we look forward to working with you again soon.

April 30, 2024

Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

April 27, 2024

Tires were to be rotated but on return the same tire on the same location was still having a leak so tires were not rotated but had been stated they were. Had the tire checked when the car was in for a rec More

by webeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Zebardast
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

April 27, 2024

Always ready to assist and give the best recommendations. Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! More

by Pepe Luque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and the 5-star review Pepe. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 25, 2024

Great service, done on time and as expected. Matthew was a pleasure to work with and drop-off/pick-up was quick and easy. More

by gregr328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5- star review. We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 24, 2024

It took over 4 weeks to get an appointment. Then 1 week wait just to have my car looked at. Then another week to have a part delivered and then installed. Then after leaving, the check engine l More

by csidwa0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

April 17, 2024

Good service provided and they were able to resolve the issue within a reasonable time More

by kberninger47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5- star review. If you ever have any questions or need further assistance, feel free to reach out.

April 13, 2024

The time that was quoted to me was correct amount of days they stated it would take excellent service More

by CBLESANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the person name
Report | Print
Apr 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and for the 5- star review! We appreciate you taking the time to share your experience and for your business. We look forward to working with you again soon.

April 10, 2024

Love Salerno Duane. We have purchased three cars from Boris Aguirre. He’s the best. More

by loolooash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5- star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Enjoy the new vehicle!

April 10, 2024

Pleasant and knowledgeable staff. Always helpful and through, communication is clear and timely. Highly recommend More

by bethjeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5- star review Beth. We’re thrilled that you had a positive experience with us and we thank you for your business. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

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