Salerno Duane Chrysler Jeep - Service Center

Considerate of my busy work schedule and availability - they always give me an appointment time that works and are ready on time. Good communication. they always give me an appointment time that works and are ready on time. Good communication. More

Samantha and Jalen were terrific. Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a servi Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a service - no connection between your email promos and what your customers actually schedule (and spend) for service. It’s also impossible to schedule a service appointment online. There are no custom fields to explain what your car’s issues are. The service department is also booked out for so many weeks I can’t imagine how people would be able to get their car serviced by you in a timely fashion when they have a serious issue. I have never once received a coupon over email that I can actually use, despite spending thousands of dollars with SD on service over the years. In summary, you have great people working there and the quality of service I receive is great but your CRM software is antiquated and I wouldn’t be surprised if it’s negatively impacting your business. More

I don't remember the name of the guy who helped me but it was on Monday, 8/12. was on Monday, 8/12. More

Always a pleasant experience! The front desk and the receptionist are very helpful! Best regards The front desk and the receptionist are very helpful! Best regards More

I can’t sing higher praises to a Service team, and I have been to many as a loyal Jeep owner for years. I had an emergent situation with my Jeep happen this week while working out of state, and the team took been to many as a loyal Jeep owner for years. I had an emergent situation with my Jeep happen this week while working out of state, and the team took me in and treated me with the utmost of care and concern. I did not know the team nor did the team know me, but they worked swiftly to help a stranger in need. Throughout my stay I saw some tough clients come in with some pretty high demands. The team remained the utmost of professional and courteous, offering numerous solutions. It was everyone from the front end staff to the mechanics themselves who worked to be so solutions oriented in my case and in the case of others. Too many times you hear the opposite of that- of teams falling apart or cracking under pressure. Not this team. Harvard Business Review should do a case study on this team. Leadership- please do whatever you can to motivate, inspire, and preserve this team. They have nerves of steel and hearts of gold- an extremely rare combination of IQ and EQ as well as talent these days. Bravo and Brava!! More

Experience was pleasant and quick. Great customer service. Highly recommend Salerno Duane to anyone needing service on their Jeep. Great customer service. Highly recommend Salerno Duane to anyone needing service on their Jeep. More

Thank you Paul you and your service center do a fantastic job. Everything is always done right and to my liking. job. Everything is always done right and to my liking. More

Everyone was very respectful and professional as well as efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. More

I have tried to get 2 safety items repaired, one was a recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane has not been ethical enough to complete either repair after scheduling with them multiple times. There is always an excuse why it can't be done. More

Great job from all employees car was done and well taken care of thank you .. care of thank you .. More