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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
439 Reviews

439 Reviews of Salerno Duane Chrysler Jeep - Service Center

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August 22, 2024

Front desk is very helpful, Samantha is great. Technicians do a great job, no complaints with the work they do. Waiting room is well stocked and with space to work. They offer ride if you need one More

by sakmar65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your feedback and 5-star review. We apologize for the inconvenience of the credit card fees. We look forward to working with you in the future.

August 21, 2024

Matt was amazing! Got my car in and got it done same day! Great customer service!!! More

by huby11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 21, 2024

My car was serviced at the planed appointment on time. The service personnel were courteous. The waiting room was clean and comfortable. More

by jumpmasterlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and We are here for you at any time.

August 19, 2024

Waited 2. 5 hrs for oil change and rotation of tires but told maximum service time 2hrs. Also, credit card surcharge of 3% not disclosed. So next time pay in ca More

by STEVELAWLER423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman…Samantha?
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

August 19, 2024

My car was taken in for service on time. I was treated kindly by the staff. More

by bill.melvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review! We appreciate your business and look forward to working with you again in the future.

August 18, 2024

Service staff is knowledgeable and wait time is normal for service departments. Been using them for almost 30 years. More

by iphirsch
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5 -star review. We’re thrilled that you have had 30 years of positive experiences with us! We appreciate your business and look forward to working with you again in the future.

August 18, 2024

They were in time and as usual - it was Great and dependable service. Whoo hoo More

by usebrain.olc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate your feedback and you taking the time to leave us a 5 -star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

August 17, 2024

Solid front desk staff in service area. Clear instructions and expectation's of what was being done More

by andrew.r.agro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another gentleman in service desk did a real nice job.
Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 17, 2024

Easy to get appointments, friendly service and always does what they tell you they will do More

by jim_birle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and 5 -star review Jim. We appreciate your business and look forward to working with you again in the future.

August 17, 2024

Our recent experience leasing our new 2024 Jeep Cherokee was excellent and we would recommend to other customers. More

by jcarrino24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5 -star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. Enjoy your new 2024 Jeep!

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