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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
439 Reviews

439 Reviews of Salerno Duane Chrysler Jeep - Service Center

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August 31, 2024

They now have same day drop in service and got an oil change in under 2 hours. Very convenient for an oil change. More

by fester239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your review!

August 31, 2024

Five Stars for Jalen and the team at Salerno Jeep! Was worried I had an expensive repair and they were familiar with the issue and recommended contacting the manufacturer first. Sure enough the manu More

by Jason Miller
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your praise and 5-star review Jason! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 31, 2024

The staff is great. Very customer focused. But the shop doesn’t have enough capacity for non routine car care. Appointments can run 30+ days out… so plan ahead if your More

by dave_stevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and 5-star review. We’re glad to hear that you're happy with our service department and staff. We constantly strive to improve, so your additional feedback is greatly appreciated. We're looking forward to serving you again!

August 30, 2024

Very courteous,performance is excellent and I trust the work that is preformed with the dealership More

by lasondra.bryant.williams@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your praise and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 26, 2024

Salerno Duane Chrysler Jeep is the only service department that knows what they are doing. They are great at diagnosing issues and do all that they can to rectify. Their staff are also very profess More

by mrslroberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha (service department) 5 star service!
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 25, 2024

Great experience, we would highly recommend them to anyone looking for a new vehicle. Thank you! More

by thomas.m.shearer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5-star review Thomas! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. We look forward to working with you again in the future and we hope you are enjoying your new vehicle!

August 24, 2024

Everyone was prompt, polite and professional. I can always expect that at Salerno Duane. It’s always a great experience. More

by patrick.mcginn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star review! We’re thrilled that you had a positive experience with us. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 24, 2024

I went in for a loud noise when k start the car but it’s still there . No mention of what it even was . Disappointed More

by eaglesei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Our apologies for any frustration or car troubles you are having, and that you feel we were not able to meet your expectations. Please feel free to give us a call and we would be happy to discuss any services to your vehicle with you.

August 23, 2024

Samantha in the service department got my vehicle into service immediately and was extremely helpful sorting out what was or wasn’t covered by my warranty. More

by noellebrown219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 05, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 22, 2024

The visit was pleasant. The work was done in the timely manner. The people were very nice. Will go back again. More

by topdog48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

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