Salerno Duane Chrysler Jeep - Service Center

Thank you Paul you and your service center do a fantastic job. Everything is always done right and to my liking. job. Everything is always done right and to my liking. More

Everyone was very respectful and professional as well as efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. More

I have tried to get 2 safety items repaired, one was a recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane has not been ethical enough to complete either repair after scheduling with them multiple times. There is always an excuse why it can't be done. More

Great job from all employees car was done and well taken care of thank you .. care of thank you .. More

Easy and nice staff in servicing my jeep for oil change, tire rotation, and recall tire rotation, and recall More

Sorry to give such a poor review, but we purchased a service contract with the vehicle and the service department told us the 15,000 mileage service was NOT included in said contract. We were forced to service contract with the vehicle and the service department told us the 15,000 mileage service was NOT included in said contract. We were forced to pay for the service and told to speak to the dealer representative about the terms of the contract. We have called and left three (yes three) messages and have not received a return phone call. We had issues when we purchased this vehicle and now we are having problems with the dealership’s service department honoring our contract. This was the 3rd vehicle we purchased from Salerno Duane in Summit. It will be the last. More

Horrible service center! Every time I go there it’s a waste of time. My last appointment was made by matthew my service advisor for a part swap that was not even in stock. Every time I go there it’s a waste of time. My last appointment was made by matthew my service advisor for a part swap that was not even in stock. I don’t recommend anyone go to this service center. Horrible management! More