Salerno Duane Chrysler Jeep - Service Center

They were in time and as usual - it was Great and dependable service. Whoo hoo dependable service. Whoo hoo More

I don't remember the name of the guy who helped me but it was on Monday, 8/12. was on Monday, 8/12. More

Always a pleasant experience! The front desk and the receptionist are very helpful! Best regards The front desk and the receptionist are very helpful! Best regards More

Samantha and Jalen were terrific. Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a servi Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a service - no connection between your email promos and what your customers actually schedule (and spend) for service. It’s also impossible to schedule a service appointment online. There are no custom fields to explain what your car’s issues are. The service department is also booked out for so many weeks I can’t imagine how people would be able to get their car serviced by you in a timely fashion when they have a serious issue. I have never once received a coupon over email that I can actually use, despite spending thousands of dollars with SD on service over the years. In summary, you have great people working there and the quality of service I receive is great but your CRM software is antiquated and I wouldn’t be surprised if it’s negatively impacting your business. More

Solid front desk staff in service area. Clear instructions and expectation's of what was being done Clear instructions and expectation's of what was being done More

Easy to get appointments, friendly service and always does what they tell you they will do does what they tell you they will do More

Our recent experience leasing our new 2024 Jeep Cherokee was excellent and we would recommend to other customers. was excellent and we would recommend to other customers. More

Considerate of my busy work schedule and availability - they always give me an appointment time that works and are ready on time. Good communication. they always give me an appointment time that works and are ready on time. Good communication. More

Experience was pleasant and quick. Great customer service. Highly recommend Salerno Duane to anyone needing service on their Jeep. Great customer service. Highly recommend Salerno Duane to anyone needing service on their Jeep. More

I can’t sing higher praises to a Service team, and I have been to many as a loyal Jeep owner for years. I had an emergent situation with my Jeep happen this week while working out of state, and the team took been to many as a loyal Jeep owner for years. I had an emergent situation with my Jeep happen this week while working out of state, and the team took me in and treated me with the utmost of care and concern. I did not know the team nor did the team know me, but they worked swiftly to help a stranger in need. Throughout my stay I saw some tough clients come in with some pretty high demands. The team remained the utmost of professional and courteous, offering numerous solutions. It was everyone from the front end staff to the mechanics themselves who worked to be so solutions oriented in my case and in the case of others. Too many times you hear the opposite of that- of teams falling apart or cracking under pressure. Not this team. Harvard Business Review should do a case study on this team. Leadership- please do whatever you can to motivate, inspire, and preserve this team. They have nerves of steel and hearts of gold- an extremely rare combination of IQ and EQ as well as talent these days. Bravo and Brava!! More