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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
471 Reviews

471 Reviews of Salerno Duane Chrysler Jeep - Service Center

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August 05, 2025

Matt and staff at Salerno Duane service department always go above and beyond, I trust them to take care of my Dodge. More

by mulhollandj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

Will was great at letting us know what services were needed plus getting us car service home and back so we didn’t have to wait at the dealership. More

by cds554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Service Advisor
August 03, 2025

Brought in my Jeep for service. Was quickly greeted by the valets. Made entry into the service dept. and was greeted by "Will". Friendly and attentive. He explained all what was goi More

by WA2LAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
July 31, 2025

Matt and staff at Salerno Duane service department always go above and beyond, I trust them to take care of my Dodge. More

by juliekrueger318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Will was great in service. He was able to quickly deal with the warrenty company, get trans installed in less than a week. Amazing. Also cant remeber whom i spoke to but gentl More

by bkoplitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We’re glad Will was able to handle your warranty and get your transmission installed so quickly. It’s also great to hear that our parts team kept you well informed throughout the repair. We appreciate your feedback and look forward to assisting you again!

July 29, 2025

Best in the business. Staff is always friendly and they’re always respectful of time. More

by vincenzo.lizza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

We truly appreciate your continued trust and kind feedback! It means a lot to us that you feel valued and respected every time you visit. We look forward to providing you with excellent service for years to come.

July 29, 2025

Cesar was AWESOME I asked and he delivered really appreciate him we’ll for certain return for my husband next vehicle More

by takeeyahharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

We’re thrilled to hear that Cesar went above and beyond to help you! It’s wonderful to know you felt well taken care of, and we look forward to assisting your husband with his next vehicle. Thanks so much for your kind words and support!

July 28, 2025

Matthew was amazing. Welcome me with a smile said he would call when he had an update. Not to long after I left he called and explained everything in full detail answe More

by Mburke2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience with Matthew and for the 5-star review! We’re so happy to hear he made you feel welcomed and took the time to keep you informed every step of the way. It’s great to know he was able to thoroughly answer your questions and provide clear options. We’ll be sure to pass along your kind words!

July 25, 2025

Great service, responsive and a professional team, will definitely use this dealership again and again More

by pauloga1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

We’re so grateful for your continued support and for your trust in us for your vehicle needs! We’re glad our team was able to meet your expectations, and we truly appreciate your loyalty. We look forward to assisting you again in the future!

July 25, 2025

communication was difficult, car was ready 24 hours before we called to track down if it was ready , getting a hold of anyone is a tough, I guess they just are very very busy More

by samurphy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience. We’re sorry to hear that communication was challenging and that you had to wait longer than expected to hear your car was ready. We understand how frustrating that can be, especially when trying to get in touch with us. We truly appreciate your patience and want you to know we’re working on improving this to make things easier for our customers.

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