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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
437 Reviews

437 Reviews of Salerno Duane Chrysler Jeep - Service Center

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March 26, 2025

Everyone was professional and courteous. The service department did and excellent job. They met all of my expectations. Thank you. More

by berickson493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Quick service. Easy to make an appointment. Good communication to make the appointment and also status of work. More

by ANDREW.C.WEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your 5 star review!

March 25, 2025

My new Grand Cherokee had an unusual noise coming from the door jam. Although It took multiple tries to solve the problem, Matt and his techs did not give up and I'm totally satisfied with both the effort More

by jcoug1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and for sharing your experience! We're glad to hear that Matt and our team’s dedication paid off and that you're satisfied with the results. We understand that some issues can take a bit of persistence, and we’re grateful for your patience throughout the process. We're also happy the Uber rides and home delivery added to your positive experience. Your satisfaction means a lot to us, and we look forward to assisting you again whenever you need us!

March 22, 2025

Matt was responsive and had my grand cherokee back to me in a timely manner. More

by dichiaradesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

air suspenson still leaking when the truck sits over nite the compressor come on still leaking More

by rjv726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

So sorry to hear that! Thank you for bringing this to our attention. We recommend reaching out to our service department if you haven't already so they can assist you further and discuss the next steps to resolve the issue. They would be more than happy to help you get this sorted. Please feel free to contact them at your earliest convenience.

March 20, 2025

Definitely will be coming back to service my vehicles. Great customer service and they even called me an uber to pick me up and my uber driver was great. Thank you so much. More

by cpaperno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that the Uber ride worked out well for you. We truly appreciate your support and look forward to serving you again in the future!

March 14, 2025

Great service and great customer service, definitely a convenient service depart by offering uber. I only want to bring my vehicle to them from now on. More

by steakntake1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Easy in easy out. Realistic communication and follows through on expectations. Tries to accommodate as much as possible. More

by kjpoopor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad to hear that everything was smooth and efficient for you. We strive to provide clear communication and follow through on our promises, and it’s great to know that we met your expectations. We truly appreciate your feedback and hope to have the chance to serve you again soon!

March 08, 2025

The service people are always very helpful. Appreciate all their input regarding my vehicles and recommendations. More

by kim76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Prompt and courteous service, with a short wait and a very nice waiting room. Excellent service. More

by mpimpinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our prompt and courteous service. We’re also glad you enjoyed the waiting room! It’s our goal to make every visit as comfortable and efficient as possible. We appreciate your business and look forward to serving you again! 😊

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