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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
440 Reviews

440 Reviews of Salerno Duane Chrysler Jeep - Service Center

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April 24, 2025

Easy peasy, courteous and prompt service. Matthew was knowledgeable and thorough. See you in six months!! More

by torres.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for the great review! We're so glad to hear everything was easy and smooth for you. Matthew will be happy to know his knowledge and thoroughness made a difference. We appreciate your kind words and look forward to seeing you again in six months!

April 20, 2025

Left car night before got all done by noon time. All were very knowledgeable and courteous. More

by schicktennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Service and staff were very helpful. They turned around the repair as quickly as they committed to. More

by cdost0
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Good customer service 👍🏾 I was very pleased with the way I was treated, from the outside staff to the inside.. More

by bbarnette44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for the kind words! We're glad to hear you had a great experience from start to finish—our team inside and out truly appreciates it. We’re always here to provide top-notch service and look forward to seeing you again!

March 26, 2025

Quick service. Easy to make an appointment. Good communication to make the appointment and also status of work. More

by ANDREW.C.WEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your 5 star review!

March 26, 2025

Everyone was professional and courteous. The service department did and excellent job. They met all of my expectations. Thank you. More

by berickson493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

My new Grand Cherokee had an unusual noise coming from the door jam. Although It took multiple tries to solve the problem, Matt and his techs did not give up and I'm totally satisfied with both the effort More

by jcoug1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and for sharing your experience! We're glad to hear that Matt and our team’s dedication paid off and that you're satisfied with the results. We understand that some issues can take a bit of persistence, and we’re grateful for your patience throughout the process. We're also happy the Uber rides and home delivery added to your positive experience. Your satisfaction means a lot to us, and we look forward to assisting you again whenever you need us!

March 22, 2025

Matt was responsive and had my grand cherokee back to me in a timely manner. More

by dichiaradesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

air suspenson still leaking when the truck sits over nite the compressor come on still leaking More

by rjv726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

So sorry to hear that! Thank you for bringing this to our attention. We recommend reaching out to our service department if you haven't already so they can assist you further and discuss the next steps to resolve the issue. They would be more than happy to help you get this sorted. Please feel free to contact them at your earliest convenience.

March 20, 2025

Definitely will be coming back to service my vehicles. Great customer service and they even called me an uber to pick me up and my uber driver was great. Thank you so much. More

by cpaperno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that the Uber ride worked out well for you. We truly appreciate your support and look forward to serving you again in the future!

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