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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
454 Reviews

454 Reviews of Salerno Duane Chrysler Jeep - Service Center

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June 25, 2025

Horrible experience. ..dropped our commercial Promaster truck off on the scheduled day and the truck was not looked at for a month. I was told that there was only one ind More

by mkrueger2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

The service team was helpful and everything was done on time and as quoted. They also offered an uber ride to work. More

by harley.ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

Purchased a brand new Jeep, and Boris couldn't have been more helpful. He wasn't pushy. He wasn't tricky or slippery. Recommend this dealership highly. More

by BROMLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. More

by sbruno780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. More

by kstrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Completely explained what needed to be down to my Jeep Warranty work but parts backordered More

by vince34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Quick, pleasant and professional … I’m not writing any more words, this is ridiculous, but the service was great, thx More

by jrwlmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Good, quick service. But wish they would charge the car back before returning it. It was under 1% when I picked up my hybrid. More

by abell1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 29, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback! We're glad to hear you received good, prompt service. We do apologize for the low charge level when you picked up your vehicle - we appreciate you bringing this to our attention and will work to ensure it doesn’t happen in the future. Thanks again for choosing us!

May 24, 2025

I brought a 2022 jeep in for a tuneup and got it back leaking oil all over my driveway and a check oil pressure alert. Sucks!!!! More

by timklag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

May 23, 2025

Matt said he would call me back - he did not - called and they said he would call me as he wasn’t available - never did.. my other jeep had clutch recall and they said they would call me with a loaner car - More

by gmczr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience you've experienced—especially as a loyal customer who has purchased multiple vehicles from us. This is far from the level of service we aim to provide. We understand how frustrating it must be to deal with ongoing issues, including the recent recall and check engine light after service. Your time is valuable, and it’s clear we’ve fallen short in communicating and coordinating properly with you. We’d like to make this right. Please reach out to our service manager Paul, so we can promptly address the current issue and discuss how we can improve your experience moving forward. We appreciate your feedback—it helps us get better.

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