Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Truck bought 08/29/17 I traded a dart on a 2006 f150 and they took a 1000 off cuz I've had a hard ship which was great they didn't have to do anything. I traded a dart on a 2006 f150 and they took a 1000 off cuz I've had a hard ship which was great they didn't have to do anything. More

Car for my son I took my son to get his driver license, he recently graduated from school so I took him to Winchester to get his driver's license and stopped at Saff I took my son to get his driver license, he recently graduated from school so I took him to Winchester to get his driver's license and stopped at Safford Ford. I would like to thank Michael Brown for his courteousness and professional help. More

2006 f150 There fixing a dent I found before I bought the truck and I get a rental car at a discounted rate and so far has taken care of everything I needed. There fixing a dent I found before I bought the truck and I get a rental car at a discounted rate and so far has taken care of everything I needed. More

Change Of Heart I wrote a rather scathing review several days ago "Rude Service Manager". I received a call today from both the GM and Charlie to discuss my concerns I wrote a rather scathing review several days ago "Rude Service Manager". I received a call today from both the GM and Charlie to discuss my concerns. Charlie apologized for being rude to me and that there was just a break down in communication. I agreed with his assessment and accepted his apology whole heartily. It takes a big man with great character to reach out with an apology, I had the privilege of meeting that man today. Thanks again Charlie for your call, have a great balance of the week and I look forward to seeing you Monday. Warmest Regards, Dave More

Jeep Wrangler Ernest was a huge help to our decision today to purchasing a 2015 Jeep Wrangler! He was very friendly and answered all of our questions. Was very help Ernest was a huge help to our decision today to purchasing a 2015 Jeep Wrangler! He was very friendly and answered all of our questions. Was very helpful and would highly recommend working with him in your process of purchasing a new car. More

Best car buying experience ever! Best car experience I ever had, called in and spoke with Micheal Brown about a few vehicles I had in mind seen on the website. We narrowed it down t Best car experience I ever had, called in and spoke with Micheal Brown about a few vehicles I had in mind seen on the website. We narrowed it down to the vehicle I wanted which wasn't on the lot, so Micheal Brown went to the lot it was on (which was 80 miles away) to bring it to the Winchester lot for me to look at and test drive. After my test drive, we went over the paper work (which came with an extra warranty than expected). Then Micheal took the time to go over all my questions about the vehicle inside and out. Then I went to finalize the paper work with Nick Kelchner (which I was already approved for a loan through my bank) but Nick had already had a better deal for me upon my approval. (Which I was pleased with). So through my experience with this dealership Micheal Brown and Nick Kelchner went above my expectations. Would highly recommend for I will do business with them again. More

Went in expecting to deal with a "salesperson". Michael Brown was with a customer and all other sales people were helping other people (was pretty busy on this day). When Michael was finished with h Michael Brown was with a customer and all other sales people were helping other people (was pretty busy on this day). When Michael was finished with his customer he welcomed me and didn't try and sell me anything. He asked what I was interested in (I had found a car online but when I drove it I was less then impressed) and then started a conversation about what my needs are. He made sure to take everything I told him into account when he recommended some cars. I didn't feel rushed or pressured. We spent a few hours together going over different cars and prices. I definitely felt taken care of and was very confident with the car we picked out. I was then seen by Nick Kelchner, "the finance guy". Nick was ready to go with all my paperwork and just needed to get some details from my bank. My bank told me that they could not finance the car I choose. I just spent hours with Michael and had already told my wife we were getting a really good car (she was in a car accident with our other one). I told Nick my situation and that I was sorry for wasting their time (I was pretty embarrassed cause I thought that everything with the bank was good to go, so I just wanted to tuck my tail and leave). But Nick asked if it was ok if he tried to help out and call a few banks (my credit isn't that great so I figured nothing would come of it) Nick came back about half our later and told me that not only did he find a bank to finance me but also got a much much better rate but he also was able to include a warranty. I could not express how grateful I was for this. He could have just torn up the paperwork and let me leave but he took the time and made sure my family had a good car to enjoy. These two men Michael Brown and Nick Kelchner went above and beyond. Thank you so much Jeff Barnett More

WORST SERVICE EVER I HAVE HAD MY 2016 JEEP PATRIOT IN HERE TWICE BOTH TIMES THE JOB WASNT DONE CORRECTLY NO FLUIDS FILLED ON OIL CHANGE. NOW TODAY I GET MY TRANMISSION F I HAVE HAD MY 2016 JEEP PATRIOT IN HERE TWICE BOTH TIMES THE JOB WASNT DONE CORRECTLY NO FLUIDS FILLED ON OIL CHANGE. NOW TODAY I GET MY TRANMISSION FLUID CHECKED TELL THEM ABOUT MY PRIOR EXPERIENCE THEY SAID THAT THAT MECHANIC WAS LET GO YET TODAY IM CHARGED AGAIN 65 DOLLARS AND NOTHING WAS STILL DONE. I ASKED TO SPEAK TO A MANAGER "CHARLES" AND ALL HE COULD SAY WAS THAT IT WAS UNFORTUNATE. I WILL NEVER BUY ANOTHER VEHICLE FROM YOU ALL NOR WILL I EVER RECOMMEND ANDYBODY ELSE BUY A VEHICLE FROM THIS DEALERSHIP. THEY DONT CARE ABOUT THE CUSTOMER'S AT ALL ONLY THING THEY CARE ABOUT IS THE MONEY..... More

Treated very well. Everyone treated me very well, in fact from my salesperson David Zeller to the finance department I could not ask to be treated as good as they treate Everyone treated me very well, in fact from my salesperson David Zeller to the finance department I could not ask to be treated as good as they treated me. Very good experience in buying a used Dodge from this dealer. I would and will go back and buy another car from them when I need to. Thank you everyone at Safford of Winchester. More

Treated Worse Than A United Airlines Passenger! This was a great experience until meeting the Finance Department and the Business manager who clearly throught no one would dare question him. We This was a great experience until meeting the Finance Department and the Business manager who clearly throught no one would dare question him. We were asked to provide our name, address and social security number for a background check and was told it was due to "the amount of terrorism today" and "cases of fraud," and, "we want to know our customers." Since this was a simple purchases with a cashiers check, and based on our concern for identiy theft, we advised we did not want to suppy the social security numbers. Then we were told the title clerk needeed it and I advised VA DMV accepts the VA drivers license and they were welcome to that. Then he says they need to do a background check since a bank cashiers check is, "just another form of credit"! (Our FICO credit score is 851) Clearly, we were dealing with incompentence. He was told to call the bank (where there was a 6-figure balance) and came back and said, begrudingly, he would process the transaction. Oh, boy, lucky us. In the end we received no "thank you for your business," no "sorry about the delays," no nothing. While the salesman (Adam) was outstanding, the rest of the experience confirmed, once again, car dealers are like politicians - ya can't trust them or beleive anything they say. Especially at this dealer. All ratings are based on the experience with the finance transaction. More