Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Needed recall service, got it (and quick too!) My experience with the shop -in person- was great! Very friendly and great CS in the service department! However, this was my third attempt with calli My experience with the shop -in person- was great! Very friendly and great CS in the service department! However, this was my third attempt with calling to make an appointment and both calls were very unpleasant (and I say both calls because the second try, there was no answer). The first time I called, the woman (secretary?) I spoke with over the phone had an unpleasant demeanor and made it extremely uncomfortable for me to converse with her. This happened during both calls. Thankfully I was transferred to two different people in better moods who both had told me that the secretary was “in a mood” or “having a bad day”. Usually these types of things don’t bother me and I tend to let them go, which is why I pursued an appointment, but two unpleasant calls exceeds my personal tolerance of acceptable CS. This is why I have rated 3 stars. More

Service department Very unhappy with the service department . The man that took the key to my truck acted like I was lying when I told him I had free oil changes from Ch Very unhappy with the service department . The man that took the key to my truck acted like I was lying when I told him I had free oil changes from Chrysler and given to me by the dealership I bought my truck and even though I had already been there twice More

2008 Lincoln mkz I was looking for an older luxury car and found it at Stafford of Winchester with the help of a very nice young man named Noah. Friendly and helpful h I was looking for an older luxury car and found it at Stafford of Winchester with the help of a very nice young man named Noah. Friendly and helpful he had me out the door in about 2 hours with the car I was looking for. Thanks Noah, the car is running great. More

Great service and friendly people Mitch was most helpful in finding my dream truck, thank you to the whole team for making me feel like part of the Safford family. Service was outstand Mitch was most helpful in finding my dream truck, thank you to the whole team for making me feel like part of the Safford family. Service was outstanding, will Definitely be returning in the future for all of my vehicle needs. More

I took my 2009 Dodge Ram to safford big mistake ! I have about went crazy trying to get beat in my 2009 Dodge Ram, it is making a knocking noise in my dash and heat cuts off and on. I paid 140 for di I have about went crazy trying to get beat in my 2009 Dodge Ram, it is making a knocking noise in my dash and heat cuts off and on. I paid 140 for diagnostic test and was told it was the blender actuator so I said ok I needed my truck the weekend and made the appointment for a Monday. I come back on Monday they take my truck in and put in a new part lol they are frauds the actuator they put in didn't need fixed that piece was brand new !! They come back out and tell me no your truck needs $1,200 in repairs and also I need to fix something in my drivers side manifold, another $1,000 they told my husband they stand by there mechanics, well I don't think the mechanic knew what he was doing !! My truck is in a shop again still trying to get this Ram fixed !! Something isn't right with that shop or the head of the mechanics. I thought a certified Dodge dealer has certified Dodge mechanics ! What the heck are these ppl doing ?? More

Bought a 2009 Nissan Murano Me and my husband bought a Nissan Murano. Had excellent service from Michael and Justin the sales manager. would buy from them again if I ever had the Me and my husband bought a Nissan Murano. Had excellent service from Michael and Justin the sales manager. would buy from them again if I ever had the need. They went over and Beyond what they had to do to make me happy.. More

Exceptional Experience Start To Finish Our experience started 11/6 with Salesman Brian Yoder assisting my husband Paul with test driving a Jeep Grand Cherokee. Brian was the perfect non pus Our experience started 11/6 with Salesman Brian Yoder assisting my husband Paul with test driving a Jeep Grand Cherokee. Brian was the perfect non pushy, very informative and personalble salesman. Could not have asked for better assistance. We also give 2 Thumbs up for Nick & Sam, great assest to the dealership. Thank you for an outstanding experience. We do hope the service department can meet the same expectations! More

Jeep Rubicon Excelleent experience very easy to work with and willing to go the extra mile to get exactly what I wanted. Mike Hachez in sales was professional, pl Excelleent experience very easy to work with and willing to go the extra mile to get exactly what I wanted. Mike Hachez in sales was professional, pleasant to work with and found the perfect Jeep Rubicon that I was looking for. Will highly recommend them. Thanks for everything. More

Prompt, honest and helped me find the best deal. Brian Yoder was very helpful and prompt with getting back with me. He looked and found exactly what I was looking for with the best possible deal. I f Brian Yoder was very helpful and prompt with getting back with me. He looked and found exactly what I was looking for with the best possible deal. I feel like they were honest and sell a good product. I would recommend them to anyone. More

Horrible sales and service... lies, so many lies Drove 3 hours after negotiating on the phone. The mirror is broken, there is only one key, miles are 2k over advertised, and I got hit with almost $3 Drove 3 hours after negotiating on the phone. The mirror is broken, there is only one key, miles are 2k over advertised, and I got hit with almost $300 bill a month later cause they don't know how to calculate taxes. Bo will trick you the. Ignore you and Todd Hicks will get u to sign papers that cover their xxx. Don't trust them. I'm ~$600 above negotiated price, have a broken mirror, 2000 higher miles, and couldn't drive it for a week cause they didn't provide the paperwork after a month. Please be smarter than I. More