Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Thank you Bo Bought a used jeep from Safford of Whinchester and the staff was amazing. Bo Brill was my salesman a nd did a wonderful suiting me with the right vehi Bought a used jeep from Safford of Whinchester and the staff was amazing. Bo Brill was my salesman a nd did a wonderful suiting me with the right vehicle anx getting me in and out in good time. Would def go to him again More

Very Happy Just want to thank my salesman Ernest for a wonderful car buying experience. I did not plain to buy a car the day I stopped in, just wanted to look a Just want to thank my salesman Ernest for a wonderful car buying experience. I did not plain to buy a car the day I stopped in, just wanted to look around. I saw a truck I like and I ended up taking it home. Everyone there was great. Thanks again for a great experience. More

Easy to buy I have spent hours buying a car in the past. Safford made it easy to come to terms quickly on a new Fiat 500. The car we were interested in was on t I have spent hours buying a car in the past. Safford made it easy to come to terms quickly on a new Fiat 500. The car we were interested in was on their lot in Tysons, VA. They delivered it to Winchester so we could take it for a test drive locally. Safford's sales people are helpful and professional. I look forward to doing business with them again. More

great customer service! I went in for an estimate to fix a fist sized ding in the bumper of my jeep wrangler. Randy in the collision center had the team pop it out at no I went in for an estimate to fix a fist sized ding in the bumper of my jeep wrangler. Randy in the collision center had the team pop it out at no charge and gave me an estimate for a replacement bumper and an upgrade bumper. VERY pleased with today's service! More

Very long wait for poor service Spent 4 1/2 hours in the waiting room at Safford Ram Winchester to get an air bag replaced under recall and a leak in the power steering fixed. over 3 Spent 4 1/2 hours in the waiting room at Safford Ram Winchester to get an air bag replaced under recall and a leak in the power steering fixed. over 300 dollars spent to get the leak fixed but the leak was not fixed. Waster both time and money. these fools have no idea how to fix a simple power steering leak. I don't have money to waste. never again will I take my vehicles to Safford Ram over priced work done by simpletons. More

The LONG Search is Finally Over! Thanks to Frank Merritt, our 16 year old son is now a proud owner of an awesome used Jeep. We could not be happier with the service that Frank and Bra Thanks to Frank Merritt, our 16 year old son is now a proud owner of an awesome used Jeep. We could not be happier with the service that Frank and Brad Strosnider provided us. It was a search that took us from dealers in Pennsylvania, Maryland and Virginia before we finished. We never felt pressure from Frank to buy. We would not hesitate to send friends and family to buy a vehicle from him. It is rare but buying a car was actually a pleasurable experience. Many thanks! More

Dealership sells to the fisrt person with cash Schedule a test drive and before I arrived, the dealership sold the vehicle! Then they tied to sell me a similar vehicle that had an additional 30,0 Schedule a test drive and before I arrived, the dealership sold the vehicle! Then they tied to sell me a similar vehicle that had an additional 30,000 miles. More

Great Service!!! This dealership was great to work with and Glen Stotler was a great salesman very knowledgeable about his vehicles and listened to our needs and wants This dealership was great to work with and Glen Stotler was a great salesman very knowledgeable about his vehicles and listened to our needs and wants. More

Lying, Swindling and Questionable Acts in Service On Fri, 7/8, I provided full details of all problems related to my need for repairs when I spoke to service manager, Charles, on the phone. Shortly af On Fri, 7/8, I provided full details of all problems related to my need for repairs when I spoke to service manager, Charles, on the phone. Shortly afterwards, Lisa (non-mechanic working at desk) called to interrogate me about my car repair problems. I told her I gave Charles all of the details. She demanded that I give her all of the details and I asked if she had spoken to Charles. She was clearly upset and abruptly ended the call. On Fri, 7/8, I dropped off car and met Charles, who said it might be looked at on Sat, 7/9 or Mon, 7/11. Nicole processed my paperwork on Fri, 7/8 and said she would contact me with a price on a separate Parts item I wanted to purchase. On Mon, 7/11, I called Nicole and she said my car had not been looked at. She said it might be looked at on Tue, 7/12. On Tue, 7/12, Lisa called claiming my car "might" be looked at on Wed, 7/13. I reminded her that my car had been there since Fri, 7/8 and she claimed they were swamped. I asked for Charles, but Matthew, a different service manager, came to the phone. He apologized after realizing my car had been there since Fri, 7/8 and said it would be looked at that day, Tue, 7/12. On Fri, 7/8, Parts gave a quote for parts and Lisa said my total for parts & labor would be $884.52. On Tues, 7/12, Lisa called and said I needed to pay $1,087.99 upfront before they begin work. I reminded her she quoted me $884.52 on Fri, 7/8. She paused for a minutes and then said it would be $884.52. On Wed, 7/13, I asked about the separate parts item I asked Nicole about on Fri, 7/8. Lisa put me on hold and returned with a price of $48.90. I told her Parts had quoted something in the $20+ range a few months prior, but I could not find it. I told her there was no way the item would double in price in a few months. She claimed that was the price. I phoned four different Chrysler dealerships who quoted me $17.95, $21.90, $24.30, and $27.41 for the same part. I asked on Parts guy why a dealership would charge $48.90 for that part. He laughed and said the dealership who quoted me double the price was trying to make a large profit. On Wed, 7/13, I phoned the GM (John) to complain about my lack of trust with his dealership and shady service. I told him Service kept trying to swindle me by claiming prices were higher than originally quoted. John did admit that dealerships have the discretion to change their prices if they want to help customers. (Obviously, the opposite was happening to me. It appears that Lisa was trying to swindle more money from me. I'm guessing it was due to her having a negative attitude about the initial conversation.) John was helpful and came across as an empathetic and concerned dealership manager. He stated he valued integrity and repeat customers more than trying to swindle money out of a customer. John said he would speak with Service to determine what was happening and call me back. He called back as promised and agreed that my repairs were so extensive that it probably was not worth me investing in. We agreed I would not proceed with the repairs. I asked for his assistance in finding an affordable replacement car. John said he would have a salesman call with affordable purchase options. I would give John P. a positive review, but those unscrupulous reps he has working in Service are clearly making his dealership look bad! I would even give Charles and Matthew a positive review. My problems were directly related to dealing with Lisa and Nicole. As long as those two are working in Service, I will not return and I will advise anyone to AVOID SERVICE at Safford of Winchester! On Wed, 7/13, after my conversation with John, Nicole calls me rattling off all of these problems my car has and how I needed to get started on the repairs. I stopped her and said I had already discussed my repair issues with two different service managers and I had already told Matthew, John and Lisa that I was not proceeding with repairs. Again, Nicole and Lisa are Service desk reps - not mechanics!! I told Nicole someone was supposed to call and tell me how much I owed for the time my car had been there. Nicole told he I owed $175 for 1.5 hours diagnostic services. I told Nicole that on Fri, 7/8, she told me my diagnostic charge was $110. She paused a moment and then said, "your total will be $110." BEWARE!!! I must wonder if Lisa and Nicole work on some sort of commission. These two are lying and swindling Service desk reps who have probably swindled money out of unsuspecting customers. If you speak to either of them, WRITE DOWN every amount they tell you. I can bet money that the price will be higher when it is time to pay! More

Good! Our salesman was great, we were his first customers .He was polite and very helpful. we have only good words to say about Eric Reid ! Our salesman was great, we were his first customers .He was polite and very helpful. we have only good words to say about Eric Reid ! More