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Rusty Wallace Honda
Knoxville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Ronnie Hodge was our first contact, who greeted us on the lot as we were looking at the new vehicles. He was polite and helpful without being pushy. He answered our questions and was well informed about the lot as we were looking at the new vehicles. He was polite and helpful without being pushy. He answered our questions and was well informed about the features of the Pilot we were considering. He immediately got keys when we wanted to drive the demonstrator vehicle and as we were driving, pointed out the features of the Pilot, some of which most certainly convinced us it was the preferred vehicle for us. We were trading a two year old vehicle and he gave us a good trade-in for our vehicle and noted our concerns about finance costs. He assured us that Rusty Wallace Honda would work with us to secure the financing we needed at a very competitive rate. Mike assisted in the negotiation of price for our vehicle and said he would work with us in every way to ensure we were satisfied with our purchase and with the dealership. Again, we did not feel any of the high pressure that usually accompanies the sale of an automobile. We wanted a particular color not available on the lot, but they assured us they could get the color we wanted with the features we wanted. When we got the vehicle, it was exactly what we had asked for. When Marc, the finance manager was describing the options available to us, such as the maintenance package, etc. he was also very helpful and answered all of our questions. Ronnie Hodge followed up with us several times during and after the whole process and the entire experience was very satisfying largely due to his easy manner and making sure we were pleased with our purchase. I recommend anyone wanting a vehicle to ask for Ronnie. We tend to be very demanding and picky when we consider a purchase this large and Ronnie was polite and helpful without being pushy. Great Experience! More
I recently purchased my car at your dealership about a month ago. I was not looking for a car, but a SUV. My mind was chagned once Brandon Stooksbury and I started talking and looking around at cars. He w month ago. I was not looking for a car, but a SUV. My mind was chagned once Brandon Stooksbury and I started talking and looking around at cars. He was VERY knowledgeable and really easy to talk to. In my opinion he went above and beyond to make me feel like purchasing this car was the best fit for me and my family. I would recommend him to anyone. He has followed up with me since the purchase just to see how my experience went and how everything is going. Very nice guy! So a BIG thank you to Brandon Stooksbury!! More
We are returning customers, this is our 3rd new car purchased from Rusty Wallace Honda (and we have purchased 2 used cars for our sons from here also). We were greeted by salesman, Mike England after purchased from Rusty Wallace Honda (and we have purchased 2 used cars for our sons from here also). We were greeted by salesman, Mike England after we looked around for a little while. He was professional, answered our questions, and never once pressured us into making a purchase. We were very satisfied with the dealership as a whole, from the salesman to the finance manager, nothing but good people who took care of our needs. We have dealt with other dealerships before but never have had the attention to detail and professionalism we experience when going to Rusty Wallace Honda. This will not be our last purchase from them. More
The absolute best car buying experience I have ever had. Mike England was professional, informed, attentive and accommodating. His attention to detail was amazing! Chad Campbell was so easy to work with, an Mike England was professional, informed, attentive and accommodating. His attention to detail was amazing! Chad Campbell was so easy to work with, and made the whole process so simple and easy. I cannot express how satisfied I was with this whole process and team. More
I paid cash for a truck at Rusty Wallace Honda, 17,000.00. After I left I was told my trade in had a balance of 400.00. I ask the salesman to make payments and the salesman said yes. It did take 17,000.00. After I left I was told my trade in had a balance of 400.00. I ask the salesman to make payments and the salesman said yes. It did take me several months to pay, in the mean time they held my tags and put a lein on my title. I was ok with all that, but today two months after the balance has been paid they had still not un done the lein on the title and when I called in to ask Judy to do so, she was very rude and said it took me so long to pay off the 400.00 and that is why she had not release the lein yet. She called me a liar when I told her I had received the title in the mail. She said no you did not I have the title. I told her I have a copy but when I called the state they told me there was a lein by Rusty Wallace, She said well your wrong I have the title in front of me and you never received. So Rude and hateful, I would never recommend this dealership for the experience with her. I will tell everyone I know how ugly she was to me. It was as if my 16,000.00 in cash and buying a car from the dealership was nothing to her. She wiped away any great experience I had buying my car. I work in customer service and I would fire anyone of my employees that treated any customer this way or that represented my business in this fashion. I felt she just wanted to belittle me and she wanted to make sure I knew that paying the 400.00 took me way to long to her standards. I did keep my end of the deal up and paid the balance off in three months. Now I am just waiting on my title. Pamela More
I love Rusty Wallace Honda. They have an amazing staff and they treat you like you're royalty. This is my second car that I have purchased there. Dave Ferguson is the sales person who sold me both of my c and they treat you like you're royalty. This is my second car that I have purchased there. Dave Ferguson is the sales person who sold me both of my cars. He is so cool!!! He wasn't pushy and he was very honest. He got me great deals on both of my vehicles. I will continue to buy all of my cars through Rusty Wallace Honda. If you are looking for a an excellent car experience, I suggest that you give them a try. Ask for Dave. You will not be disappointed. More
This is the second Honda we have purchased from Ronnie Hodge at Rusty Wallace Honda. We sought him out specifically when we needed a new car because we had such a positive experience 4 years ago. Ronnie Hodge at Rusty Wallace Honda. We sought him out specifically when we needed a new car because we had such a positive experience 4 years ago. Ronnie remembered us and did a great job helping us pick out a Honda Civic. He made the price & paperwork as painless as possible. We have also had great luck with the service department and staff, which is another reason why Rusty Wallace earned our repeat business. I would definitely recommend them! More
Great expierence on buying my new 2014 Honda crv . I have purchased many Honda automobiles in the past from other dealerships & have never received the friendlest & feel like family & very courteous relati purchased many Honda automobiles in the past from other dealerships & have never received the friendlest & feel like family & very courteous relationship from everyone there . Mike England our salesman is the best , he was so knowledgable about everything & very courteous & nice . A very good representative of your dealership . I will never go anywhere else and will buy all of my next automobiles with rusty Wallace Honda & will recommend them to everybody !!! Yeah , & by the way chad Campbell , the general manager is the best too ! More
We were shopping for a new Honda Accord. My daughter in law's boss Carol Whetstone had purchased her CRV from Mike England and was exteremly pleased with his salesmanship. We asked for Mike but he was wit law's boss Carol Whetstone had purchased her CRV from Mike England and was exteremly pleased with his salesmanship. We asked for Mike but he was with another customer and sent his associate Ronnie Hodge. Ronnie was by far the best salesman we have ever dealt with. We love the "no pressure" sales. It's a terrible feeling to have your keys taken away and not given back until you are backed into a corner and badgered until you want to scream. We felt NONE of this sort of crazy sales tactic. We are extremely happy with our 2013 Honda Accord. If these men are still at this location, for our the next purchase, we will want their help. We will also give them high recommendations to all that want a "no pressure", knowledgeable, kind salesman. Another exteremly rare occurance that we experienced was a salesman that had nothing to do with our sale came by and thanked us for our business. To us this is team work at it's best. We thank you. Allen and Cynthia Villanueva More
Rusty Wallace Honda has the best selection of Hondas that can be found anywhere . Mike England was my salesmen , He is the most friendliest salesmen I have ever met . He will do anything he can to help you w can be found anywhere . Mike England was my salesmen , He is the most friendliest salesmen I have ever met . He will do anything he can to help you with your selection of a car. ( even serve you lunch if you want it ) He is very knowledgeable of very car on the lot . When it comes to crunching the numbers , Jason is the BEST . This guy will deal with you and when you sign the bottom line , you will fill good about the deal . When it is time for new ride , I will go to Rusty Wallace Honda and ask for Mike England ... More