Russell & Smith Ford

Good experience. I did my research on-line and Good experience. I did my research on-line and contacted the Internet Sales Department. Travis got me the deal I wanted on the truck that most Good experience. I did my research on-line and contacted the Internet Sales Department. Travis got me the deal I wanted on the truck that most closely matched what I was looking for. Tthe process was fairly efficient. If there had been a greater inventory of trucks on the lot I probably would have spent more on a higher end model, but they did not have a Lariat that matched the specs I required (and nobody else did either). More

I had an excellent sales experience with R&S Ford and salesman Chad Pickett. There were no tricks, no pressure and they accepted my offer on a new truck which was well below all other offers I had at th salesman Chad Pickett. There were no tricks, no pressure and they accepted my offer on a new truck which was well below all other offers I had at the time. They took the time to research the best interest rate and came in well below the rate I had already gotten from my bank. All in all they did everything they could to get me the best deal possible and never tried to push me to sign until I was ready and satisfied it was the best that could be offered. More

I went to Russell and Smith because they had a vehicle in stock that I liked. Scott Pierce was my sales consultant which I reached by internet inquiry. He was very attentive to my needs and a very outgoing stock that I liked. Scott Pierce was my sales consultant which I reached by internet inquiry. He was very attentive to my needs and a very outgoing personality. He asked many questions regarding what I was looking for in a truck and tried to find exactly what I was looking to find. The offer was very competitive with other dealers and only asked that I give a second look if another dealer beat his deal, so he could earn my business. I would have to say he was very competitive and earned my business because of his initial offer which became better later. All of the staff I met at the dealership were extremely courteous and attentive. Overall, a very pleasant experience. More

I was working through an "X" Plan so price was not an issue. Travis was very knowledgable about the 2010 ford fusion hybrid and all of its technology. Upon delivery, he invested an hour plus with my wife issue. Travis was very knowledgable about the 2010 ford fusion hybrid and all of its technology. Upon delivery, he invested an hour plus with my wife explaining all of the 'buzzers and bells' that come with a fully loaded Ford Fushion hybrid. Travis kept me up to date with each step in the ordering process and delivery. He reached out to the financing people and after a little 'back and forth', we were able to do the financing through the dealership and Capital One. I was surprised that Ford Motor Credit did not want to offer me a promotional rate as I was pre qualified by the on line application for $48,000.00. Other than that finance piece (FMC not willing to do 3.9 or 4.9), I am extremely satisfied with everything about Travis Hester and the Russell and Smith experience. More

My experience with this dealer went very smooth.I contacted Scott Piearce and told him what I was looking for in a ford ranger.He didn't have this truck on his lot,but called me often to let me know contacted Scott Piearce and told him what I was looking for in a ford ranger.He didn't have this truck on his lot,but called me often to let me know he was looking in this area for the truck I wanted.It wasn't long until he found it and got it to his location.The sale was smooth and easy and I was out in a short time.This is my first time with this dealership,but I would recommend it to my firends. James Spriggs-Houston,Tx. More

In 22 years of buying, over 15 purchases - this was the easiest and smoothest transaction which I feel great about. Got a great offer 1st response, trade was reasonable, time spent was at the dealer was v easiest and smoothest transaction which I feel great about. Got a great offer 1st response, trade was reasonable, time spent was at the dealer was very reasonable. Even using in house financing, I felt they were working for me. More

Ms. Connie Ford welcomed me with open arms and was very friendly. Her professionalism was outstanding on helping me to decide the right automobile for my wife. I was thankful to have a person with so much friendly. Her professionalism was outstanding on helping me to decide the right automobile for my wife. I was thankful to have a person with so much expertise. I would recommend her to anyone. Awesome salesperson. More

This is the third time that I bought a car from Russll & Smith. My first time that Carlos was my salesman. He has been friendly and courteous to me. I was looking for a standard transmission vehicle that Smith. My first time that Carlos was my salesman. He has been friendly and courteous to me. I was looking for a standard transmission vehicle that is not a standard stock item and Carlos was helpful with locating the type of vehicle that I requested. He has kept me in the loop on the status of the vehicles that I was interested in. Carlos was my only point of contact which was nice since I did not have to deal with a large number of individuals. Carlos went out of his way to pick me up when I returned my rental car and drove me to the dealership to pick up my new car. I would also like to thank John Juarez who made financing the car the most pleasant experience to date. I was able to purchase the car while the dealership waited for my check from my insurance company to clear. Thank you, Hal Kaufman More

OUTSTANDING CUSTOMER SERVICE AND CAR KNOWLEDGE. WENT ABOVE AND BEYOND EXPECTATIONS IN FINDING THE EXACT VEHICLE I WANTED. I VISITED MANY OTHER DEALERSHIPS AND KENNY WAS THE ONLY PERSON WHO CALLED AND EM ABOVE AND BEYOND EXPECTATIONS IN FINDING THE EXACT VEHICLE I WANTED. I VISITED MANY OTHER DEALERSHIPS AND KENNY WAS THE ONLY PERSON WHO CALLED AND EMAILED ME TO MAKE SURE I WAS COMPLETELY SATISFIED WITH THE WHOLE PROCESS. WILL RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A NEW VEHICLE. RICHARD WAS ALSO EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE ON ALL FINANCE ASPECTS AND WENT OVER ALL THE PAPERWORK IN A DETAILED MANNER. GREAT JOB AND KEEP UP THE GOOD WORK! SINCERLY, AUGUST W. CARRELL More

The entire experience of buying our new Ford Escape was outstanding from the moment that Kevin Cooper greeted us at the door to the moment we drove it off the lot. We traded in our 2002 Explorer; Kevin ad outstanding from the moment that Kevin Cooper greeted us at the door to the moment we drove it off the lot. We traded in our 2002 Explorer; Kevin advised us that we could do better than the "cash for clunker" rebate and he was right. It took us 4 weeks of research to make a decision on this vehicle, including visits to 2 other Ford dealerships. None measured up to the straightforward, unpressured approach of Kevin and Russell&Smith. We also received great incentives from Ford which helped a lot in being able to afford the car. Courteous, honest, unpressured clear explanations of the car and the pricing are the key descriptors of this dealership. More