Russ Darrow Toyota of West Bend - Service Center

Service was good. Got a free wash with the service and it was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicl was so so. Wiped down when I got home and after two rags getting filthy, I decided I was just smearing dirt from what was supposed to be clean vehicle. More

Air bag Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. Very helpful team. Bob in service was great to work with. The other team members all helped to get me moving. Very good and efficient service team. More

Excellent overall experience. Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly pe Great customer service. Great Service area with trained technicians. Solid suggestions on repairs, they work hard to get you in and out. Friendly people throughout. Thanks. More

Tacoma paint failure Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot wit Two and a half years ago I purchased my blue 2017 Tacoma at Russ Darrow. Last summer the paint began hazing over and turning white. I worked a lot with Rob Martin from service and Cole Lutz from sales (who originally sold me my truck) to have the issue resolved. The truck was spot painted in several sections over two separate incidents. This summer the issue continued spreading to 7 new locations. Turns out this was an issue with only blue 2017 Tacomas due to the temperature in the plant at the time of painting. Rob and Cole were awesome to work with, and ensured everything was taken care of. In the end the entire truck was repainted, and looks brand new. More

Service They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group They have an awesome team there always gets me in and out when I get there I love working with them they are great team very friendly group More

Oil Change tire rotate All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. More

Great service! I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. More

lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More