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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
313 Reviews
Call Service Center (262) 292-9666

313 Reviews of Russ Darrow Toyota of West Bend - Service Center

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May 03, 2025

This was not good service for a oil change. The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all More

by wenzelk
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2025

Everything went fine. They wanted to replace a filter, the car is only two years old? More

by Robcle
Recommend Dealer
Yes
Employees Worked With
Jordan Seagren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Seagren
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May 02, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

May 01, 2025

The service staff is friendly and attentive. Also they don't try to sell me something I don't actually need. I'm very appreciative of that. More

by leroy.schramm
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Report | Print
May 01, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 29, 2025

They answered all of our questions and were very friendly. We have a very good relationship with the dealer. More

by rsandleback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2025

Service and sales technician were good to work with - challenge was with a key fab More

by lparve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2025

All right No No ? ? No No No No ?? Nope ????? Nope ????? Nope More

by cheri3552
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
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Apr 28, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

April 26, 2025

Promised me a loaner, but on the day of service was told none was available. More

by KARCHI50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

April 26, 2025

Great experience, car was factory ordered, came in much quicker then anticipated. Dan Domask has been outstanding! More

by KVANDENBOOGART
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Mcginnis
Report | Print
Apr 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 25, 2025

I don't have fifteen words to say. To make along story short Service was great 👍 More

by DASKMS67
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

April 25, 2025

Prompt & Professional Service. Answered my questions. Polite & Courteous. It was a very good experience. More

by MARKAKNDL
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Apr 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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