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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
315 Reviews

315 Reviews of Russ Darrow Toyota of West Bend - Service Center

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June 09, 2025

Very efficient and everything done in a timely manner. I was kept abreast of all costs. More

by Gregl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

Just went in for a simple tire rotation / oil change. The crew seemed to be quick and efficient and the adviser had all the information I needed. More

by NSCHUBERT5502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2025

It was very good and fast at good price I was in and out in no time More

by CMAURICIO846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2025

Polite and friendly service. Nail in tire found. They should have found it last time I was in for a rotation at 5,000 miles. I told them the pressure was low then and called af More

by Linsticks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. We look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 06, 2025

This dealership’s process of getting a car was quick and simple and awesome service. More

by Chee Meng Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neven Stojsavljevic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

June 04, 2025

I have my 2016 Toyota serviced here so I was looking for a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked More

by Werner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt More

by Curtiskoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, Curtis, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Very friendly and had my recall work done on my Toyota RAV4 in 30 minutes More

by engel_family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

They failed to find the problem. There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the p More

by deanwegner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your review, Dean. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

June 02, 2025

service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! More

by BBTREML
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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