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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
357 Reviews

357 Reviews of Russ Darrow Toyota of West Bend - Service Center

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July 17, 2025

Great friendly service. Fast and complete in a short time. Great check in with explanation of timing More

by DAVESMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2025

Very nice! Did a very good job. Just wish the car would got washed by them. More

by momanthey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2025

Better than most. Haven't had any bad experiences, they're pretty busy though. It's fine More

by NGWILKUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 15, 2025

They promptly scheduled our appointment. They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasona More

by kdspellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 12, 2025

Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. More

by MIC39
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Martin
Jul 13, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 11, 2025

Don't ever buy vehicle from this dealership they are horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems. More

by BOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Seth A Tearney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

July 11, 2025

Great experience. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service. More

by tksanicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 10, 2025

They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All More

by Ja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 04, 2025

Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied. More

by wegenerruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay. More

by nedstorer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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