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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
310 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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310 Reviews of Russ Darrow Toyota of West Bend - Service Center
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June 04, 2025
I have my 2016 Toyota serviced here so I was looking for a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked to Keith and have not been disappointed for one second. We discussed my issue and brought the vehicle in was treated extremely well and feel I made the right move. Thank you More
by Werner
Verified CustomerEmployees Worked With
June 03, 2025
You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filter myself and change. Is it not enough that I’m buying the overpriced filter from you? This will be the last time I come by you for service More
by Curtiskoth
Employees Worked With
June 03, 2025
Very friendly and had my recall work done on my Toyota RAV4 in 30 minutes RAV4 in 30 minutes More
by engel_family
June 03, 2025
They failed to find the problem. There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the p There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the problem is a brake system failure, it is difficult to give a positive review. More
by deanwegner
Employees Worked With
June 02, 2025
service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! More
by BBTREML
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
by GROSS.KYLE.21
May 31, 2025
Toyota care service was done quickly. They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle stil They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle still do not show up in our account. I was told it takes awhile More
by OLDSPECKS62
Employees Worked With
Dan Domask
May 31, 2025
W Quick and friendly service. Will go back again. Have a great and blessed day . Will go back again. Have a great and blessed day . More
by dkbarber6040
Employees Worked With
