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Russ Darrow Toyota of West Bend
West Bend, WI
972 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 972 reviews
June 02, 2025
Great response time, able to buy a car in under 3 hours (includes test drive). (includes test drive). More
by JSPLINTER326
Verified Customer
June 02, 2025
service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! More
by BBTREML
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
by GROSS.KYLE.21
May 31, 2025
Toyota care service was done quickly. They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle stil They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle still do not show up in our account. I was told it takes awhile More
by OLDSPECKS62
Employees Worked With
Dan Domask
May 31, 2025
W Quick and friendly service. Will go back again. Have a great and blessed day . Will go back again. Have a great and blessed day . More
by dkbarber6040
Employees Worked With
May 31, 2025
drove an hour and 20 minutes to test drive a vehicle, the 1 i wanted to drive was inside the show room, they got it outside soon as they could, and i end up buying that one, couple days later, very friendly, 1 i wanted to drive was inside the show room, they got it outside soon as they could, and i end up buying that one, couple days later, very friendly, answered every question. More
by snowsmashernate
Employees Worked With
May 30, 2025
My work was finished quickly. Abigail did a great job explaining the data I received. And the coffee was gooood, ha! Abigail did a great job explaining the data I received. And the coffee was gooood, ha! More
by Eapoehlman
May 27, 2025
The whole process of buying a car was simple. No pressure to buy anything I didn’t want. No pressure to buy anything I didn’t want. More
by MICRILEY
