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Russ Darrow Nissan of West Bend
West Bend, WI
693 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 693 reviews
February 14, 2026
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I sa dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it. More
by Ben45
Verified CustomerFebruary 09, 2026
I got a great deal on my future car and was helped in a timely manner. timely manner. More
by Ortemya
Employees Worked With
February 01, 2026
Salesman lied to me pre purchase, during purchase, and post purchase about the vehicle being detailed. Finance manager lied during final numbers that it was currently being detailed. There were dorito cru post purchase about the vehicle being detailed. Finance manager lied during final numbers that it was currently being detailed. There were dorito crumbs throughout the back seat and clearly didnt get detailed. More
by David.terzaghi
January 29, 2026
I hav I have had a great experience at your dealership I had a very bad experience about 2 years ago. Every experience since that one has been great. had a very bad experience about 2 years ago. Every experience since that one has been great. More
by jparker42
Employees Worked With
Brian
January 27, 2026
Your customer service is great the service center I never had a problem with the new car salesman I'll have to find a different one than one I had had a problem with the new car salesman I'll have to find a different one than one I had More
by W m k u r k 7 6
Employees Worked With
Brian I want to buy a car I'll come talk to him
January 26, 2026
Very helpful, informative, responded back quickly, didn't try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them I was simply driving and going home yet they still pulled me in the office for numbers and tried getting me to buy ) and with Isabella I didn't have to deal with any of that. She was respectful and gave me my space and answered all questions I had More
by LAINE2004
