Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Chris the service tec always does an amazing job and he’s why I continue to do business with Russ Darrow. Don’t lose him. why I continue to do business with Russ Darrow. Don’t lose him. More

Beware of Russ Darrow Madison service department! They installed a lift on my Jeep Wrangler JK. They told me I couldn’t use my stock rear track bar with the lift, so they installed a new one (and, of They installed a lift on my Jeep Wrangler JK. They told me I couldn’t use my stock rear track bar with the lift, so they installed a new one (and, of course, charged me for this extra part). The track bar literally fell off as I was driving home from the dealer and caused me to lose control while on the interstate. Thankfully, I was OK and the Jeep was OK. Russ Darrow paid for a tow, and they reattached the track bar that fell off. I investigated further because the track bar they installed just didn’t look right and I was petrified of it falling off again… We called the track bar manufacturer, and they said the installed track bar was for the JL model and should never be used on a JK. Russ Darrow manager said, yes, we know but a JL track bar is fine on a JK. We called another Jeep dealer that confirmed that JL parts should not be used on a JK. We took the Jeep to another service shop, and they put the stock track bar back on without issue – the same one that Russ Darrow said couldn’t work. Also, when we removed the JL track bar, there was no evidence of Loctite that the Russ Darrow mechanic claimed to use. Management was generally helpful, and they reimbursed me for the cost of the track bar; the memo on the check gave the reimbursement reason as customer was dissatisfied with part – the real reason was they removed a stock part that didn’t need replacing and put on the wrong part that didn’t fit properly and, thus, fell off and could have caused a major accident. So, as a matter of safety, I would steer clear of this service department that unnecessarily replaces stock parts and doesn’t understand that different Jeep models require different parts. More

The service at Russ Darrow was exceptional. We had a flat tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welco tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welcoming. More

Had our oil changed and tires rotated. Very friendly service department. We were in and out really fast. They seemed busy so we were impressed by how quickly they were done with our vehicle. service department. We were in and out really fast. They seemed busy so we were impressed by how quickly they were done with our vehicle. More

Came in with a brake problem on one wheel I thought. Luke called me and said I needed a front brake job. He explained the problem and I told him to do it. Heading on vacation to the west in the mountains. Tr called me and said I needed a front brake job. He explained the problem and I told him to do it. Heading on vacation to the west in the mountains. Truck was done in a timely fashion and great communication with Luke. Thanks Russ Darrow. AAA More

Luke in Service at Russ Darrow Madison Wi. East side always does a great job of taking care of my husband and I. Thank you, Luke your the BEST! always does a great job of taking care of my husband and I. Thank you, Luke your the BEST! More

I bought this car from Russ Darrow a few years back. Since day one I’ve had issues. Every time they resolve them. But it’s always had an electrical gremlin. replaced battery five times in two years. N Since day one I’ve had issues. Every time they resolve them. But it’s always had an electrical gremlin. replaced battery five times in two years. Now something draining battery. Chris Ziegler finally found it. He wouldn’t give up. After so many service calls I took it back to dealer. Hoping this is the end of the gremlins !!! More

Steve explained everything to me in detail before he did any work. I can’t thank you enough Steven for providing such great customer service Today!! any work. I can’t thank you enough Steven for providing such great customer service Today!! More

Had my Dodge Dart serviced this morning at Russ Darrow Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service departme Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service department and knew what service I had requested to be done. I had an oil change, tire rotation, cabin air filter, and a recall notice taken care of. I was in and out in less than an hour. I have always been impressed with the service and customer relation dealing with Chris. He is extremely knowledgeable and treats the customer with respect, all with a smile on his face. More

Stopped in for an oil change on Saturday morning. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. More