Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Service Dept needs service This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. The parts were not ordered timely, or sent for painting the between the first and second visit, then after waiting around an hour on the second visit we were told they didn't order all the parts. Each time we had to contact the service department for information and follow up as the service writer didn't do his job. Finally the third visit took over 2 hours for a minor repair and again I had to go out and ask where my van was. Find another service department, and if it is a warranty/recall-go to a different Dodge. Even if you have to drive out of town, it will still get done faster More

Helpful, friendly, no-nonsense service in buying a car. Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock. More