Back

Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.7
329 Reviews

329 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Sort by
July 18, 2019

Thank you Always prompt,helpful.Took care of concerns and checked recall situation.Friendly and attentive Answers all questions and identifies issues.Never have More

by NurseN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 18, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, always happy to be able to help out!

July 16, 2019

Excellent service!!! Always receive great service from Chris the service technician. I would highly recommend this place. He’s very professional and very knowledgeable. Th More

by Btrupsjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for your review. Glad Chris was able to help out! We appreciate your business!

July 16, 2019

Flat tire probz Got a flat tire unexpectedly and Bryan got me in right away! There were none in the Madison area, as I have a not so common vehicle and tire size, so More

by Mandolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for you review, glad Bryan was able to help you out! Thanks for your business!

July 15, 2019

excellent Chris Ziegler is great! Has great customer service skills, is friendly & helpful. I feel like he is also trustworthy & explains things fully. Very nic More

by marissa 777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review. We are happy to be able to help you out!

July 07, 2019

Service Great service Called for and made appointment and they got me in same day. Fast efficient and the job was done right the first time and at a great pr More

by lousolomon4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 08, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for the great review, we appreciate your business!

July 03, 2019

Recall and oil change Very friendly, took the time to see if there were other recalls and was able to get in right away and out the same day. More

by 1skinnyrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for your review, we appreciate your business!

July 02, 2019

Overcharged and not Thorough I feel like I got way overcharged and they didn’t even reset the maintenance light on my vehicle so I don’t even know if they actually fixed anything. More

by Jeepguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 03, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Very sorry about your experience. We'll share this with the service manager and his team to ensure this doesn't happen again.

June 29, 2019

Oil change I brought the van in for an oil change but I had limited time of only 45 min. The attendant said they could try to get it done in that time but with More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who but it was a lady.
Jun 29, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for the great review. We're happy to have been able to help you out. We appreciate the business!

June 08, 2019

Great service manager Service manager was helpful in check-in and suggesting maintenance in next visit. Good attitude and helpful. Rob Kulp was very courteous and helpful. More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kulp
Jun 10, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your great review. We appreciate your business!

May 26, 2019

Oil change Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beve More

by Cnite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fassbender
Jun 10, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review! We appreciate your business!

...
26
...