Royal Moore Toyota - Service Center

Caroline was a delight to work with! I’ve never been disappointed with the service I’ve been receiving at Royal Moore for the last 10 years. Valerie M I’ve never been disappointed with the service I’ve been receiving at Royal Moore for the last 10 years. Valerie M More

Very prompt turn time on service to my vehicle and friendly personnel from front desk to service tech. also. friendly personnel from front desk to service tech. also. More

George is the best I do service with him every time thank you for the good experience you for the good experience More

Great experience -- great attention to detail. The service I requested was performed in a very timely manner. The service I requested was performed in a very timely manner. More

Work performed and customer service always first class. Would not take my truck anywhere else . Would not take my truck anywhere else . More

A regular vehicle inspection check turned out to be a 1. 5 hours This happens every time I go there. I’m glad I don’t have to go there any more 5 hours This happens every time I go there. I’m glad I don’t have to go there any more More

I want to call out an excellent experience I had with the Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands dow Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands down the best experience I've ever had with a dealer service department in my entire life. My Highlander was making some noises. One of them seemed to be mechanical and I was concerned something was going to fail during an upcoming road trip. The other noise was an annoying rattle that had been present since I bought the car (new) just over a year ago from another dealership. That dealer's team was unable to identify the problem of the rattle, so I asked Mike if they would look into it while addressing the other more serious sound. Mike and his team began troubleshooting the issues and thought they had resolved them both. As often happens in these kinds of situations, the sounds come and go, and what we thought had been fixed was still a problem. This is where Mike, David, and Brandon set themselves apart from every other experience I've had. Instead of shrugging their shoulders and telling me there was nothing they could do, Mike told me how much he wanted to get it resolved and asked if I would please leave the car with them. Also, because he didn't want to make me go longer without a car, he arranged for me to have a loaner car while they continued investigating the problems. I was thrilled when Mike told me that David and Brandon were able to finally diagnose and fix both the problems. For over a year no one else had the ability or drive to figure things out until I took it to this outstanding team at Royal Moore's service department. I can't imagine how frustrating it was for them to hunt down the source of these noises, but they did it. As I said at the beginning, I've never had such a stellar experience with a service department. If the rest of the employees at Royal Moore Toyota are like Mike, David, and Brandon, they will have no shortage of loyal customers. Thanks again for all your help! More

Ray is one of the reasons why I still drive to Hillsboro, instead of Beaverton, for services on my vehicle. Great people and technical kills; love working with him. instead of Beaverton, for services on my vehicle. Great people and technical kills; love working with him. More

Great experience getting my car serviced. Waited there, they have a very nice seating area. Everyone was very helpful and the process was fast and easy. Waited there, they have a very nice seating area. Everyone was very helpful and the process was fast and easy. More

Quick to address repair concern. Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at wo Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at work so it did not impact my workday adversely. Greatly appreciated and a key influence to getting work done at this establishment while minimizing my normal work routine. More