Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Royal Moore Certified Pre-Owned
Hillsboro, OR
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 878 reviews
June 02, 2018
Best Car Buying Experience This dealership was the 10th one I’d visited in less than 2 weeks and by far the best! Needless to say I bought a car from them. Dan Beaupin was the m This dealership was the 10th one I’d visited in less than 2 weeks and by far the best! Needless to say I bought a car from them. Dan Beaupin was the most knowledgeable and easiest sales person I’ve worked with in my search for the perfect fit. Jason the manger was just as knowledgeable and helpful. They took care of getting my rental back and found better floor mats. More
by Rae1978!
Employees Worked With
Jason Flaherty, Daniel Beaupain
June 02, 2018
Honesty, Integrity, Professionalism I purchased a car from Royal Moore Pre-Owned 10 years ago, and had a great experience. There was absolutely no pressure, no haggling...I told them exa I purchased a car from Royal Moore Pre-Owned 10 years ago, and had a great experience. There was absolutely no pressure, no haggling...I told them exactly what I wanted, and that is exactly what I got. I was in an accident a week ago, and was in the market for a new car (new to me). I went back to Royal Moore Pre-Owned, and received the same outstanding service that I received 10 years ago. I called ahead of time and spoke with Brandon English, and told him specifically which car I was driving out to look at. When I got there, he had the car pulled out front and ready for me to test drive. I did the financing pre-approval via the Royal Moore website (so easy!) prior to looking at the car. Once I decided that I wanted to purchase the car, it was all downhill from there. Easy peasy, in and out within a couple of hours (they were VERY busy at the time, likely due to their outstanding service). I drove my pre-owned car home the same day and am so happy with my purchase. I will always refer Royal Moore Pre-Owned to my friends and family, and will go back myself when the need for a new car arises. Thank you again, Brandon! More
by cre8majik
Employees Worked With
Brandon English
May 30, 2018
Great experience and friendly service I have been searching for a car for a while and all the other dealerships weren't listening to what I was looking for in car, trying to push what they I have been searching for a car for a while and all the other dealerships weren't listening to what I was looking for in car, trying to push what they had on me. Austin listened and found a perfect car that was just right for me, and at a great price. (Everything on the lot was fairly priced). We had checked out the car once, but weren't ready to buy. We went back and the car was taken to the shop (to get a FOB made for it, nothing crazy), so Austin told us he would call when it came back and the minute it was back he called. Austin and everyone else that we spoke too were very kind, and worked hard to get us this great car. Wonderful experience overall. More
by CanKan
Employees Worked With
Austin Parker
May 12, 2018
Great inventory and friendly service. We have been looking for a great used, low mileage Subaru Legacy and really found the perfect one at Royal Moore. It even had my desired color combo! We have been looking for a great used, low mileage Subaru Legacy and really found the perfect one at Royal Moore. It even had my desired color combo! Brandin English worked really hard for us to get it, and I appreciate his dedication. We drove down from Olympia, WA and I got to enjoy a fun drive home in my new car. I’m terrible with names, but everyone else we worked (like on the paperwork end) with was friendly and helpful too. More
by geolunde
Employees Worked With
Brandon English
March 25, 2018
Happy girl with cool car! I have really bad credit. Like, embarrassingly bad. Thanks to Doug and Dan, I was able to get into a 2016 Jeep Compass. It has low miles and runs grea I have really bad credit. Like, embarrassingly bad. Thanks to Doug and Dan, I was able to get into a 2016 Jeep Compass. It has low miles and runs great! More
by Bugzybelle
Employees Worked With
Doug, Daniel Beaupain
March 21, 2018
Awful experience with Austin and Jason Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low i Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low initial offer making him sick to his stomach. No explanations no apology. They didn’t have a care in the world about me as a customer. Long story: I offered a lowish $16,500 for a car listed at $17,800 not expecting to get that price but working my way somewhere in the middle. The sales guy Austin deadpanned a jab about how my offer made him sick to his stomach. I get passed off to Jason who I assume does the deal making, but Austin didn’t introduce me and Jason didn’t explain why they handed us off. We went back and forth on the price respectfully. I didn’t feel good about how far they came down so I told him that we couldn't accept his final offer. We thanked him and we walked out. Nothing bad with Jason in that instance, we just couldn't agree on a price and thats fine. I call back in the evening, speak with Jason and make a last offer I could feel good about of $17,250. He had to talk with the manager so he said he’d call back. Austin calls back at 6:12pm and tells me they will accept my offer and that I can sign the papers in the morning. I agreed. In my mind we agreed that the car was mine to buy. 7:02pm (50 minutes later) I get a call from Austin and all he says to me is that their Mazda affiliate just sold the car... the car they agreed to sell me 50 minutes ago! The car was on Austin and Jason’s lot and not on Mazda's lot so they had to have some control over that situation. Austin didn’t apologize or even explain what happened and how they sold the car I agreed to buy. He couldn’t care less that they just broke our agreement. Next morning I leave a message on Jason’s voice mail asking him to call me back and for an explanation. I told him that I was going to write reviews on the car buying platforms I used to research their car, and that I wanted to give him the opportunity to explain what happened before I wrote those reviews. That was two days ago and I have not received a call. They couldn’t care less that they just broke our agreement and didn’t explain the situation or apologize about their mistake. No one even said it was their mistake. Pretty unbelievable experience. More
by JZKY
Employees Worked With
Austin, Jason
March 14, 2018
Great experience I bought my Subaru from Brandon English, he was upbeat and energetic, friendly and very knowledgeable. Treated me with respect and honesty. I would I bought my Subaru from Brandon English, he was upbeat and energetic, friendly and very knowledgeable. Treated me with respect and honesty. I would recommend Brandon to friends and family. Brandon is a great asset to this company. Keep up the excellent work Brandon!! More
by failygal
Employees Worked With
Brandon English
February 19, 2018
Beware of "dealer installed accessories" Luis and Dan were nice enough, but due to "dealer installed accessories" Royal Moore literally wouldn't sell vehicle for the price listed on AutoTrade Luis and Dan were nice enough, but due to "dealer installed accessories" Royal Moore literally wouldn't sell vehicle for the price listed on AutoTrader. More
by Josh
Employees Worked With
Luis
