Hanna Imports
Raleigh, NC
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From the very first interaction - rude and condescending comments with Savannah to them wanting to charge $998 for a service protection plan ( LoJack). I’m grateful I walked away. I understand they’re a lar comments with Savannah to them wanting to charge $998 for a service protection plan ( LoJack). I’m grateful I walked away. I understand they’re a larger dealership and move 300 + units a month but for them to lose a customer ( I was in the market for two vehicles) that already had the financing established before walking in there, the exact car picked out, and simply not wanting to be forced into purchasing a “service plan” I did not want or need. I literally told them I would pay full price, all taxes, doc fees, and registration. It’s worth stating that because I was not some type of low balling customer that wanted thousands of dollars off the price. I typically don’t leave reviews, but this one was warranted. Very rude from the beginning and they force you to pay for packages you do not need. It’s a way for them to make more money and they don’t care. More
Great buying experience at Hanna Imports in Raleigh NC. We were created by Elie Hoyek who made one of the best car buying experience we have had. He quickly reviewed the car we were interested in, arranged We were created by Elie Hoyek who made one of the best car buying experience we have had. He quickly reviewed the car we were interested in, arranged our test drive, appraised our car during the time we were testing new car. When we returned everything went very smooth. Once we agreed on deal, completing paperwork and paying for car went smooth and fast. Highly recommend dealership and especially Elie. More
Deandre helped me purchase a vehicle remotely and I cannot say enough about how great he was. I was nervous buying car unseen but the assurance and customer support Deandre and Bav showed was excellent cannot say enough about how great he was. I was nervous buying car unseen but the assurance and customer support Deandre and Bav showed was excellent. More
I am concerned that this car dealership is still in operation with all of the negative reviews. They will respond that everything is legal, but certainly they are morally bankrupt. Beware of the $1,49 operation with all of the negative reviews. They will respond that everything is legal, but certainly they are morally bankrupt. Beware of the $1,499 fee, that they add to the contract, disguising it as vehicle, locator device, paint protection, etc. It is laughable of how they make a standard bogus response to those customer complaints. AVOID This Dealer!! JC More
After my review, it’s on you to decide whether to choose this dealership with so many others around. To start, since purchasing the vehicle a month ago, I have had to replace the key fob (only one provi this dealership with so many others around. To start, since purchasing the vehicle a month ago, I have had to replace the key fob (only one provided to me), add Freon, replace 12V battery, & replace front tires due to belt broken inside front tire. To make matters worse, they added a universal lug nut which caused me to research and buy another socket key to even replace them. So far , I am over $2000 additional since buying the car. They did nothing to inspect this vehicle so be mindful of what you are buying. They also will force you into an additional $1000 + paint warranty that covers nothing and no way to cancel so be ready for that additional charge. I also looked at refinancing because the interest seemed high based on my credit and learned I can get it 5% lower interest rate not financing through them. Overall I would never buy from them again and I warn others to be careful with this dealership. You will have buyers remorse pretty quickly. More
They promised us they could fix the issues that were on the car they sold us over 9 months ago. We are still having difficulty hearing back from them and getting this fixed. Very frustrating and disappoint the car they sold us over 9 months ago. We are still having difficulty hearing back from them and getting this fixed. Very frustrating and disappointing. More
Watch out adds fees at last minute , paint and fabric protection 1499 cannot be removed . Contract details say you acknowledge this is not necessary to buy the car. Read everything before signing. This protection 1499 cannot be removed . Contract details say you acknowledge this is not necessary to buy the car. Read everything before signing. This fee goes to another Hanna owned company. More
Tony Steed was an incredibly professional sales person. He helped us in providing answers to all our questions. We traveled 2 1/2 hours to look at a specific car. We traded in our Ford fusion hybrid for a He helped us in providing answers to all our questions. We traveled 2 1/2 hours to look at a specific car. We traded in our Ford fusion hybrid for a fusion plug in titanium. We were very pleased with the negotiated trade in amount and final purchase price as well as the professionalism shown by all at Hanna Imports ! More