Royal Buick GMC of Tucson

The dealership maintained a high standard of cleanliness, and the staff exhibited a commendable level of professionalism and respect. Nick provided exceptional assistance in helping us select the ideal truck and the staff exhibited a commendable level of professionalism and respect. Nick provided exceptional assistance in helping us select the ideal truck tailored to our specific needs. He streamlined the closing process effectively, accommodating my schedule since I work in another city. Nick ensured his availability during extended hours and communicated clearly throughout the entire process. More

Ryan Verduzco, a “service advisor” at Royal GMC Tucson was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue with the running boards of my Yukon Denali. I was told that the service department is booked out until the end of April for anything diagnostic but would ask a manager to see if they could fit me in sooner. They were able to give me an appointment a week later with Ryan Verduzco as the service advisor. I showed up right at 9:00 am and waited about 5 minutes for him to come out. First impression: aloof. I asked him an estimate of how long this might take. He tells me an oil change and tire rotation can be anywhere from 1.5-2+ hours and I told him I’m not here for that. I’m here for an issue with my running boards. He starts off by letting me know pretty rudely that it will not be covered under warranty and I will be paying out of pocket. Okay?? And then he tells me all it takes at least 24 hours for them to run diagnostics. I told him I was not informed of that and he tells me, “Well, you put you were dropping your car off.” I didn’t put anything. I spoke to someone and said I would drop off and wait and this is a lack of communication because how would I know? I was frustrated and thinking about a solution but he just oozed with arrogance and was condescending to me talking about how it’s pretty standard to take at least 24 hours to run diagnostics like I should’ve just known that. Okay… and I’m saying I was not aware, not informed, and did not plan for that. He goes on to say it’s because I talked to an operator and they don’t know anything. I’m frustrated because I had to bring my infant with me and find childcare for other children for this thinking it might take a few hours, not leave my car for at least 24 hours. And instead of providing good service or offering me a solution (rental, shuttle, whatever) or even tried to be kind and understanding about it, he was arrogant and made me feel like I was inconveniencing him. He was so unprofessional and rude and makes me hesitant about going back to Royal despite buying my Yukon there less than 6 months ago. More

Second vehicle purchase with Nick, He made the process easy and painless. He explained everything clearly and completely, answered all my questions and in general made this a very pleasurable experience T easy and painless. He explained everything clearly and completely, answered all my questions and in general made this a very pleasurable experience The CT5 i bought was in transit and he called me every couple of days to update me as to its arrival time. Overall simply the best experience I have had when purchasing a new vehicle. . More

Mustafa genuinely cares about the customer. He is trustworthy and intelligent when it comes to what he does. He is an advocate for the customer satisfaction, and is motivated to deliver it. He is trustworthy and intelligent when it comes to what he does. He is an advocate for the customer satisfaction, and is motivated to deliver it. My family and are excited to continue to do business with Mustafa. More

My wife and I were privileged to be able to have Nick Traynor as our salesperson. He was very courteous, and knowledgeable on every vehicle that we test drove. We both had a wonderful experience with our Traynor as our salesperson. He was very courteous, and knowledgeable on every vehicle that we test drove. We both had a wonderful experience with our new car purchase. More

I had a great experience working with Nick at Royal Buick GMC. He helped me get my car with an excellent attitude from start to finish. He was friendly, professional, and made the whole process feel easy and GMC. He helped me get my car with an excellent attitude from start to finish. He was friendly, professional, and made the whole process feel easy and stress-free. I really appreciated how positive and helpful he was throughout. Highly recommend asking for Nick if you’re shopping here! More

Justin Smith and Jay Rau have me great service when I really needed it. Repairs are never done same day anymore, but these guys handled my issue timely. Thank you! really needed it. Repairs are never done same day anymore, but these guys handled my issue timely. Thank you! More

Just bought a car from Nick Traynor. He’s a gem. The process was painless because he’s not just a good guy, he’s smart, nice, genuine, very thorough and goes way beyond to make you gla He’s a gem. The process was painless because he’s not just a good guy, he’s smart, nice, genuine, very thorough and goes way beyond to make you glad you walked in the door. More

I had an exceptional experience working with Jake while purchasing my car. From start to finish, he was professional, patient, and truly focused on helping me. His integrity and dedication really stood out purchasing my car. From start to finish, he was professional, patient, and truly focused on helping me. His integrity and dedication really stood out and when unexpected repairs came up, he went above and beyond to ensure everything was taken care of. That level of care and commitment is rare and made the entire process stress-free. I'm incredibly grateful for his kindness and willingness to go the extra mile. I highly recommend working with Jake if you are looking for someone who genuinely puts their customers first. Thank you for everything Jake! We will be back for all our future needs. More

Omer did a great job getting us into our new Buick Envision. Omer was attentive addressing our questions and explained the terms of our lease in an clear and concise manner. I would highly recommend Envision. Omer was attentive addressing our questions and explained the terms of our lease in an clear and concise manner. I would highly recommend Omer and Royal Buick for your next vehicle! More