Royal Buick GMC of Tucson

Galen and Susan are a perfect team. Today Galen saved me extra money on my regular service. Susan always looks out for customers on a very special way. Thanks! Today Galen saved me extra money on my regular service. Susan always looks out for customers on a very special way. Thanks! More

Mustafa did an excellent job helping buy my new car. Being a "snowbird, all of my financial and insurance support is up north with a three-hour time change. Mustafa helped with the necessary flexibili Being a "snowbird, all of my financial and insurance support is up north with a three-hour time change. Mustafa helped with the necessary flexibility to make it happen. More

This is the best car buying experience I have ever had. Mustafa was very patient, he listened to my feedback, provided very viable options and he is a good man who is intelligent with common sense. I will Mustafa was very patient, he listened to my feedback, provided very viable options and he is a good man who is intelligent with common sense. I will recommend him without hesitation More

Mustafa provided excellent service from begging to end. Made the purchase experience the easiest/best. Made the purchase experience the easiest/best. More

We had a wonderful experience. No high pressure, just relaxed and easy going. Mustafa was great! No high pressure, just relaxed and easy going. Mustafa was great! More

Royal Buick GMC of Tucson on Automall Drive didn’t just screw me over—they tried to straight-up rob me. And they almost got away with it. My 2016 Buick LaCrosse’s AC quit blowing cold. I booked the earli screw me over—they tried to straight-up rob me. And they almost got away with it. My 2016 Buick LaCrosse’s AC quit blowing cold. I booked the earliest appointment on their website—a full month wait. I dropped the car off early on April 2nd and handed the keys to Advisor Jay Rau. Next afternoon, Jay calls with “good news!” No major leaks, but since the car is 10 years old, they want to replace all eleven o-rings “just to be safe.” Price tag? A ridiculous $1,400. I was stunned but desperate for cold air in Tucson summer. I’ve never worked on AC before, so I said go ahead. That night my gut screamed something was wrong. No major leak… but $1,400 to shotgun every o-ring? I hit YouTube and learned a $62 can of Freon with stop-leak often fixes exactly that. First thing Saturday I canceled everything, picked up the car, drove across the street, and dumped the can in. Instant ice-cold AC! …for six pathetic hours. By afternoon it was warm again. Low-side pressure: zero. If it dumped everything in six hours, how is that not a “major leak,” Jay? Frustrated and not wanting to wait another month, I turned to YouTube. Everyone said use UV dye and a UV light to find leaks. I was heading to O’Reilly when it hit me—if that’s the standard way, maybe Royal did it too. I dug out an old $1 kids’ UV pen. Killed the garage lights, pointed it at the engine… and there it was in seconds: bright neon green glowing like a Christmas tree all over one hose. Their professional technicians added UV dye during their “diagnosis” and couldn’t have missed this obvious leak… I spotted it in under 10 seconds with a toy my kids used for secret notes. The hose is the Climate Control AC Hose Assembly—$94.47 at O’Reilly. I ordered it and fixed the xxxx thing myself in about 45 minutes. One bolt was so loose I unscrewed it with my bare fingers—the exact spot covered in neon green dye. A loose bolt. That’s it. They put UV dye in the system during their “diagnosis.” So it is only reasonable to assume they looked to see where it was leaking from. They knew exactly where the leak was and must have at least taken a cursory look at why it was leaking. They knew the bolt on the hose was loose and they knew the hose didn’t need to be replaced. If the hose itself needed replacing, they would have billed me for the part and labor. Since they never mentioned a hose replacement and instead pushed the $1,400 o-ring job, they already knew a new hose wasn’t necessary. They knew they could make the repair without replacing the hose and instead tried to charge me for something nearly impossible to verify—o-rings on a sealed system. After installing the new hose, I charged the system using O’Reilly’s free loaner tools, more YouTube, and a $40 oil injector from Amazon. Total out-of-pocket: about $250. My AC has been blasting arctic air perfectly for almost two weeks. So what did Royal Buick do for me in those two full days? They charged me $205 to “diagnose” the problem… and lied about it. They tried to upsell me $1,400 in unnecessary work. This wasn’t bad service. This was a blatant attempted rip-off. They had my car for two full days, accomplished nothing useful, and tried to fleece me for fourteen hundred bucks on a problem I fixed with a socket set and a children’s toy under an hour. For the last eight years I’ve been a loyal customer, bringing both Buicks in every 3,000 miles and for every issue—just to protect that “Forever Warranty.” You know what it has actually covered? Not a single xxxx thing. Zero. Well, congratulations Royal Buick—you just turned this “Forever” customer into a “Never Again” customer. I can change my own oil for a xxxx of a lot less than the $120 you charge anyway. Never again. More

Amazing experience with Mustafa. HE was courteous, helpful and explained everything clearly while guiding me through the whole process. His professionalism made it a truly wonderful HE was courteous, helpful and explained everything clearly while guiding me through the whole process. His professionalism made it a truly wonderful and stress free visit. More

Went back to Royal after they took care of my father. Had been looking at options to replace my car, Mustafa looked at a few options and was patient to compare purchase versus current lease offers. Was n Had been looking at options to replace my car, Mustafa looked at a few options and was patient to compare purchase versus current lease offers. Was never pressured to purchase and was was able to communicate very easily with him in the week from research, test driver, offers, to final sale. He still coordinated with me after the sale to get a couple accessories (cargo net and rear shade cover). Even following up after to make sure we were enjoying our new vehicle. More

Awesome dealership. Great staff. Alot of vehicle options. Very professional. Everyone would ask if i had been helped. It feels good to get noticed. Great staff. Alot of vehicle options. Very professional. Everyone would ask if i had been helped. It feels good to get noticed. More

I purchased last week a new 2026 GMC Acadia AT4 AWD with the excellent assistance of Sales / Lease Consultant Jacob Benzenhoefer, AF Vet, at Royal Buick GMC in Tucson and the entire process was smooth as si the excellent assistance of Sales / Lease Consultant Jacob Benzenhoefer, AF Vet, at Royal Buick GMC in Tucson and the entire process was smooth as silk. Good price too compared to back in Colorado. My wife and I are super happy with the vehicle and totally recommend you reach out to Jacob Benzenhoefer by name. He spent several hours educating us on the types of vehicles available so when we made our choice it was the RIGHT ONE for us ! Royal Buick/GMC's forever warranty is a real bonus also. More