Royal Buick GMC of Tucson

My girlfriend owns a Yukon. We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The last 4 service visits, however, have been garbage. I've listened to her on the phone asking that things be looked at. Her Yukon has the kid view mirror and the clips broke so it hangs down a bit. Simple fix. Easy hour or two of labor. 2 times, I have listened to her ask that it be added to the order when she made the appointment. We get there and it isn't. We ask the writer that it be added. Never gets done. She asks that things be done and they don't get done. Billable hours of labor turned down. We ask for estimates on the amount of time the service will take when we make the appointment and whether or not we need to leave the vehicle. The receptionist has no clue, nor should they, but where is the break down coming from when we ask that the service writer call us and let us know so we can plan for a rental car or two cars driving up if it's going to take a few days? No call. Never. Not once. The time before last, we had to rent a car due to a lack of communication leading to us not being able to plan and bring a second vehicle. Thankfully, after a conversation with a manager, we were comped for the ordeal. But, now we come up for service again and no call, despite a request. Hey, 70k service. I know we might need to leave it to give you time. Call us so we can plan. No call. So. You won't be doing the 70k or any other service. We won't be trading in there, when the time comes. All for lack of communication. For want of a nail, the kingdom was lost. More

They were timely and professional. I was impressed with each person I dealt with. They went out of their way to be helpful and answer my questions. Happy I found a good place to do bu I was impressed with each person I dealt with. They went out of their way to be helpful and answer my questions. Happy I found a good place to do business More

Justin got my truck in and had the problem diagnosis done ASAP. They repaired the problem and got back to me pronto. ASAP. They repaired the problem and got back to me pronto. More

Very friendly and easy to work with! Jake was super helpful throughout the whole process! Jake was super helpful throughout the whole process! More

It’s has been a little over a year since I bought a car from Royal but their sales and service team has always delivered. Andres asked if I would leave a review a while ago and kept meaning to. Also wanted from Royal but their sales and service team has always delivered. Andres asked if I would leave a review a while ago and kept meaning to. Also wanted to recognize their service team for always going above and beyond. More

didn’t buy the car but the sales person treated with respect and showed all features on the Cadi; he was out in the sun trying to move cars and find the one I ca,em I’m to look at so I wanted to give h respect and showed all features on the Cadi; he was out in the sun trying to move cars and find the one I ca,em I’m to look at so I wanted to give him him kudos for at least taking the time. The sales person kept in touch w me. I told him we bought somewhere else but he asked if I would leave a review anway More

Andy help my family get into the perfect vehicle after a long search! We looked at many dealerships around town and even went as far as visiting Phoenix. I stopped into the dealership one evening and you co long search! We looked at many dealerships around town and even went as far as visiting Phoenix. I stopped into the dealership one evening and you could tell they were going to close shop soon. Andy greeted me with a smile, he was happy to assist me. He was very confident and knowledgeable. After I left that evening, he kept in contact with me throughout my search until I decided to come back and test drive with the family. He stood out to me out of all of my interactions across town and I’m so glad we chose to do business here. Thank you! More

Thank you Andy V for helping Mike with his purchase. He had so many great things to say about how patient and friendly you are. We will continue to send people your way, God bless. He had so many great things to say about how patient and friendly you are. We will continue to send people your way, God bless. More

Very clean dealership with courteous and friendly staff. Good selection of new and used vehicles. Good selection of new and used vehicles. More

Sent my Family to Andy Villa and he made the entire car-buying process smooth, honest, and stress-free. He was knowledgeable, professional, and genuinely cared about finding the right fit for us. No pr car-buying process smooth, honest, and stress-free. He was knowledgeable, professional, and genuinely cared about finding the right fit for us. No pressure, just great service and a fair deal. Highly recommend asking for Andy if you’re shopping at Royal Buick GMC! More