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Route 46 Subaru

Hackettstown, NJ

4.7
545 Reviews

364 US-46

Hackettstown, NJ

07840

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545 Reviews of Route 46 Subaru

February 17, 2022

Great dealership whether you are buying a new car or going for service. Drew did a great job staying in touch with me and ensuring my car was ready on time. More

by Gene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew (Service Advisor)
Feb 18, 2022 -

Route 46 Subaru responded

Thank you for the great review, Gene! We appreciate your support and are happy to hear that Drew delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again down the road!

February 12, 2022

Not cleaning my car mats anymore, I’m very disappointed. Car wash was poor, not great. More

by Brit
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Tuminaro
Mar 02, 2022 -

Route 46 Subaru responded

Brit, I'm sorry to hear that you aren't satisfied with your recent service visit. Going above and beyond for our guests at every opportunity is always our goal, and I regret that we let you down. I will share this input with my team so we can work towards better service in the future. If there is anything I can do at this juncture to better the outcome of your experience, I would be glad to take your call. Kindly, Mike Antonelli - General Manager - 973-859-1163

February 10, 2022

My 2010 Subaru Outback needed passenger headlight and another bulb. Waited 1 1/2 hours for service completion, when paying invoice the materials cost approximately $53 and labor $70. This is outrageous. More

by Charles
Recommend Dealer
No
Employees Worked With
Drew
Mar 02, 2022 -

Route 46 Subaru responded

Charles, this feedback is very concerning to read. We strive to keep our prices competitive and reflective of the services we offer, and it is disappointing that this was not better reflected in your experience. It is never our intention to overcharge our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Mike Antonelli - General Manager - 973-859-1163

February 09, 2022

Prompt friendly service and a free car wash. Convenient location. Also really like salesman Joe. More

by Bstrand59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front counter staff were excellent , Ken Goss, Joe Reynolds
Feb 09, 2022 -

Route 46 Subaru responded

It's awesome to see that our team was friendly and hard-working. Thank you for giving Joe a special shoutout. We are glad to have your business.

February 06, 2022

Being this bad can't come naturally. I won't believe it. The service department must try to be terrible. Weird flex. Scheduled service two weeks in advance for weekend. Notified sever More

by joe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew in service
Feb 07, 2022 -

Route 46 Subaru responded

Joe, I'm sorry to hear that you aren't satisfied with your recent service visit. We aim to deliver five star service every time you stop by, and I regret that we were unsuccessful this time. It would help a great deal if I could learn more about what transpired to prompt such a low rating. Please consider reaching out to me to share, as I won't be able to locate your information without a last name. Thank you, Mike Antonelli - General Manager - 973-859-1163

Feb 07, 2022 -

joe responded

Scheduled replacement of a part along with oiln change service two weeks out. Was not told until after dropping car they did not have the part in stock and wanted to hold car for weekend.

February 05, 2022

This was our first time to this dealership. Even in this tough car market, we feel we were treated fairly & found a vehicle to suit our needs. It was a pleasure working with all the friendly, professional s More

by nuwheels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rajonie Hammond (Sales), Mike- Manager (?) & Tony (?) -finance? (all 5 star)
Feb 07, 2022 -

Route 46 Subaru responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with Rajonie. Drive safely in your new vehicle, and we hope to see you back again at Subaru World of Hackettstown!

February 03, 2022

Top of the chain dealer Subaru 46 is the best dealer around great sales people everyone is there as a family to help you with anything you might need need a car ask for Raj excellent sales man More

by sabira1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj, Anthony Natale , Ken Goss, Joe Reynolds, Zak Elborj, Jack Tuminaro, Diane Kolias, Jonathan Betancur, EDWIN TRAVERSO, Karisa Markel, Jess Michael
Feb 04, 2022 -

Route 46 Subaru responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Raj delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Subaru World of Hackettstown!

February 02, 2022

Pleasure doing business with Subaru rt46 Very Pleasure doing business with Subaru rt46 Very professional people especially Lisa Deluca I will definitely recommend this place for everyone More

by krzysp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Deluca
Feb 03, 2022 -

Route 46 Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Lisa and the Subaru World of Hackettstown team. Drive safely, and we hope to see you back again down the road!

January 29, 2022

Prompt, efficient...good communication. Completed in a timely manner....waiting area comfortable...price was okay. More

by gpoconnell8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Reynolds
Jan 31, 2022 -

Route 46 Subaru responded

Thank you for taking the time to review us! We appreciate the five stars and are glad to hear that the Subaru World of Hackettstown team was able to get the job done. Drive safely, and we hope to see you back again down the road!

January 26, 2022

They have always been very helpful and courtesy. The service department is the best, and helpful. More

by Oxfordwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Olivo
Jan 27, 2022 -

Route 46 Subaru responded

Thank you for your continued business and your confidence in our service team! We appreciate your feedback and we look forward to the next opportunity to welcome you to Subaru World of Hackettstown.

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