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Route 46 Subaru

Hackettstown, NJ

4.7
545 Reviews

364 US-46

Hackettstown, NJ

07840

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545 Reviews of Route 46 Subaru

February 17, 2017

Great service I came in for service and was told it would take 1 hour and 15 mins. Mike stayed true to his word and got it done. Also had the car washed in that More

by Rissay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 18, 2017 -

Route 46 Subaru responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your automotive needs and look forward to doing so in the future. We will share your messages with Mike and thank you for taking the time to write the review. It really matters to our dealership! Regards, Subaru 46 Service Department | 908-509-9000  

February 17, 2017

Great Service! The service I got done on my car at Subaru 46 was fast, and done well. My service adviser Maggie told me all the work that need to be done on my car b More

by Allie McColligan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Goss and Maggie
Feb 18, 2017 -

Route 46 Subaru responded

Allie, thank you for the awesome feedback! You're right, Maggie and Ken are excellent service advisors and we appreciate all they do for us! We're very happy to hear that he was there to provide you with great service. Regards, Subaru 46 Service Department | 908-509-9000

February 17, 2017

too many repairs Ken Goss, the manager, is not helpful at all. My car had a recall in October for an oil burning problem which ended with having to get a new engine wh More

by NANCY Lennon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Goss
Mar 07, 2017 -

Route 46 Subaru responded

Dear Ms. Lennon: It is unfortunate that you had a series of consecutive, independent mechanical issues with your vehicle. Ken has been diligent to make certain that in each instance, all parts and labor have been covered by warranty or otherwise as a "goodwill" item by Subaru, resulting in no out-of-pocket expense to you. I apologize for any perceived rudeness or personality conflict with our service staff. Ken and Mike have assured me that the foregoing circumstances will not reoccur. In fact, Mike advises me that he has been in regular contact with you since your last service visit (which took place after your review) to make certain that your vehicle is operating properly and that there are no remaining outstanding issues. As with all our customers, your feedback is always appreciated and encouraged.

February 17, 2017

Excellent Personalized Service The service department is excellent. This is my first Subaru. I had questions with the traction light coming on and Maggie in service explained everyt More

by sweetseet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie and Walter
Feb 18, 2017 -

Route 46 Subaru responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your automotive needs and look forward to doing so in the future. We will share your messages with Mike and thank you for taking the time to write the review. It really matters to our dealership! Regards, Subaru 46 Service Department | 908-509-9000

Feb 18, 2017 -

Route 46 Subaru responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. We will share your messages with Maggie and we look forward to serving you again in the future! Regards, Subaru 46 Service Department | 908-509-9000

February 01, 2017

New '17 Impreza Got an excellent lease on a 2017 Impreza! Anthony Natale helped me find the model I wanted and it happened to be on the showroom floor. He and Nicolet More

by Marcus138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Natale, Joe Reynolds
Feb 18, 2017 -

Route 46 Subaru responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Anthony, Nicolette, and Joe helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Subaru 46 Sales Department | 908-509-9000

January 16, 2017

Looking for a new car Joe Whitemen is the sales person who helped me. He was very helpful and knowledgeable I will be back to purchase a car from him. More

by Jeanet77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitemen
January 07, 2017

Good buying experience Joe was knowledgeable, genuine, and personable. He took us on two test drives in different models and thoroughly explained their differences. We did n More

by jrp123
Recommend Dealer
Yes
Employees Worked With
Joe Reynolds
January 04, 2017

Recent purchase of 2017 Outback I recently purchased a new Outback from salesperson Zak Elborj. I was treated in a very courteous and professional manner by Zak, and I never felt I w More

by John B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Elborj
December 30, 2016

Great Car Buying Experience I can't say enough positive things about my car buying experience at Subaru 46. Iryna was very friendly, easy to work with, and knowledgeable about t More

by Joe B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iryna Obolonchyk
December 30, 2016

My new subaru Subaru 46 was a very positive experience .i bought a 2017 forester and love it .the staff was polite and helpful with no pushy sales ..highly recomend More

by michael walsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack was my contact guy email., Caitlin Martin
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