Route 23 AutoMall

No professionalism whatsoever!!! The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I w The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I wanted a Ford Explorer XLT. He told me I was only worth of a Ford Escape. I took the Explorer for a test drive while they appraised my car. It then took them 45 minutes for them to give me my car keys back after I asked way too many times for them. I then asked where was my car and the answer I got was "it is out there somewhere." I left here so disgusted. I was called by the manager two days later and we discussed what happened. He asked if I would come back in and make a deal on the XLT. I said I would think about it. Well, of course, I never went back. The next night I am getting a phone call from the manager telling me how disappointed he was that I didn't come in because he was expecting me to bring him dinner because "I was such a nice Italian girl." Is that being professional??!!! This past weekend I went to another dealership where I was treated with complete professionalism and respect and I was able to make a fantastic deal on a brand new 2016 Ford Explorer XLT with all the options I wanted and more. More

Dealer satisfaction Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is sec Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is second car we bought from them in a six month period. Worked with us to find a great fit with our budget! More

Outstanding Delaership my girlfriend and I were dealt with fast and efficiently Carlos and Wayne were exceptional in their service. We also had a visit from the president my girlfriend and I were dealt with fast and efficiently Carlos and Wayne were exceptional in their service. We also had a visit from the president Scott and we were very pleased with all the professionalism. More

Top-notch dealer This is an outstanding and professional car dealership. Jjust purchased a late model Ford Explorer here and everyone was attentkive, courteous and kno This is an outstanding and professional car dealership. Jjust purchased a late model Ford Explorer here and everyone was attentkive, courteous and knowledgable. I was treated respectfully and left not only with a terrific SUV, I had confidence they would conitnue to provide pro service and tech support when I needed it after the sale, very important to me. I see much positive about Carlos Santamaria my sales associate and I can see why, a real gentleman and pro all the way. Even had a chance to meet the service guys, I love it! I've purchased cars and trucks before, but this was the most positive experience I' ve ever had. Thank you. More

Fantastic Experience Been to several dealerships in the past month with a simple goal...get a more than fair price for my trade in so I could get a new or newer vehicle. Been to several dealerships in the past month with a simple goal...get a more than fair price for my trade in so I could get a new or newer vehicle. My experience at Route 23 Ford in Butler was by far the best total experience! The salesperson assigned to me was PJ Flattery...and he was completely professional! No pressure from PJ to Damian (F&I) ....thank you! And they have a QuickLane Service Department for a >30 minute service! I know where I will be going in the future! KC Cullen More

Great Dealership Experience Rt 23 Ford is a rare dealership. All of our questions were answered professionally and we never felt pressured into buying the car (but we did anyway Rt 23 Ford is a rare dealership. All of our questions were answered professionally and we never felt pressured into buying the car (but we did anyway) Our sales representative Carlos Santamaria was a gentleman and we look forward to making our next car purchase from him and rt 23 Ford in the future. More

Awesome experience !!! Highly recommended Before going to route 23 automall I been to 3 different dealerships. The service was horrible!! They brushed me off and I felt like they didn't want Before going to route 23 automall I been to 3 different dealerships. The service was horrible!! They brushed me off and I felt like they didn't want my business. I finally got recommended to RT 23 automall and there i was greeted very kindly and felt like they deserved my business. Richie Garcia in particular, went beyond the norm to help me find what i was looking for with the payment that was very reasonable based on my credit. I definitely recommend Richie and his team. More

Best Car Shopping Experience Ever! I am a very hard person to please, but the staff at Route 23 Ford knew exactly how to make sure I left content! From the minute I set foot on their lo I am a very hard person to please, but the staff at Route 23 Ford knew exactly how to make sure I left content! From the minute I set foot on their lot, Carlos Santamaria came outside and listened to all the questions I had. At no point did I feel pressured, and at no point did I feel like Carlos was getting impatient with me in my decision making process. He answered all my questions and was always straightforward - no games or tricks to try and sell me. I appreciate the sincerity, the patience, and the outstanding attention to the customer at Route 23 Ford. I highly recommend this dealership to anyone interested in a new car! More

Great car buying experience I have to say it was the best car buying experience that I have had. My sales person CARLOS SANTAMARIA was excellent an was able to give me everythin I have to say it was the best car buying experience that I have had. My sales person CARLOS SANTAMARIA was excellent an was able to give me everything I wanted in my budget. I recommend Rt.23 Ford to anyone wanting a hassle free car buying experience. More

Excellent Service My experience at Route 23 Automall was outstanding. I was able to purchase my F-150 after visiting two other Ford dealerships. Route 23 Automall, not My experience at Route 23 Automall was outstanding. I was able to purchase my F-150 after visiting two other Ford dealerships. Route 23 Automall, not only gave me a great deal but made me feel very comfortable, and they were so honest and courteous throughout the negotiations. Bob Whetham is one of the best salesman I've ever had when purchasing a vehicle. He was very helpful, he is very valuable asset to this dealership reputation and success! Also, after I purchased my truck, the owner approached me as he was leaving, and was very courteous and congratulated me for my purchased. I highly recommend this dealership to anybody looking to purchase a new vehicle! Regards, Sergio T. More