Route 23 AutoMall

SERVICE DEPT. NEEDS TO LEARN HOW TO FIX CARS !! Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the ser Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!! More

Bought a new car Very satisfy with. My. New explorer. One. Of the best place to get. A vehicle my salesman carlos santamaria. Is the best. The GM. Was great. I got Very satisfy with. My. New explorer. One. Of the best place to get. A vehicle my salesman carlos santamaria. Is the best. The GM. Was great. I got. My loan the way. I want to. Great. Place. To. Buy. A car.the show me all the. Departments. In the. Dealer. I wad introduce. To. Linda. In service More

best car experience I love my car I just purchased. My salesman Cory Griffin and finance guy Dante provided a great car experience for me. I would recommend them and the I love my car I just purchased. My salesman Cory Griffin and finance guy Dante provided a great car experience for me. I would recommend them and the dealership to anyone! More

Purchased a certified Ford Mustang If you are considering buying a Ford go the Route 23 Automall. The purchase of the vehicle was seamless. If you go through the internet buy the car If you are considering buying a Ford go the Route 23 Automall. The purchase of the vehicle was seamless. If you go through the internet buy the car from Mike Luberto. Honest, straight-forward, and does what he says he will do. I would buy a car again from Mike and recommend my family to this dealership. I am from out-of state and the registration could have presented a problem but Mike took over the process and honored his word. More

No professionalism whatsoever!!! The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I w The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I wanted a Ford Explorer XLT. He told me I was only worth of a Ford Escape. I took the Explorer for a test drive while they appraised my car. It then took them 45 minutes for them to give me my car keys back after I asked way too many times for them. I then asked where was my car and the answer I got was "it is out there somewhere." I left here so disgusted. I was called by the manager two days later and we discussed what happened. He asked if I would come back in and make a deal on the XLT. I said I would think about it. Well, of course, I never went back. The next night I am getting a phone call from the manager telling me how disappointed he was that I didn't come in because he was expecting me to bring him dinner because "I was such a nice Italian girl." Is that being professional??!!! This past weekend I went to another dealership where I was treated with complete professionalism and respect and I was able to make a fantastic deal on a brand new 2016 Ford Explorer XLT with all the options I wanted and more. More

Dealer satisfaction Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is sec Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is second car we bought from them in a six month period. Worked with us to find a great fit with our budget! More

Outstanding Delaership my girlfriend and I were dealt with fast and efficiently Carlos and Wayne were exceptional in their service. We also had a visit from the president my girlfriend and I were dealt with fast and efficiently Carlos and Wayne were exceptional in their service. We also had a visit from the president Scott and we were very pleased with all the professionalism. More

Top-notch dealer This is an outstanding and professional car dealership. Jjust purchased a late model Ford Explorer here and everyone was attentkive, courteous and kno This is an outstanding and professional car dealership. Jjust purchased a late model Ford Explorer here and everyone was attentkive, courteous and knowledgable. I was treated respectfully and left not only with a terrific SUV, I had confidence they would conitnue to provide pro service and tech support when I needed it after the sale, very important to me. I see much positive about Carlos Santamaria my sales associate and I can see why, a real gentleman and pro all the way. Even had a chance to meet the service guys, I love it! I've purchased cars and trucks before, but this was the most positive experience I' ve ever had. Thank you. More

Fantastic Experience Been to several dealerships in the past month with a simple goal...get a more than fair price for my trade in so I could get a new or newer vehicle. Been to several dealerships in the past month with a simple goal...get a more than fair price for my trade in so I could get a new or newer vehicle. My experience at Route 23 Ford in Butler was by far the best total experience! The salesperson assigned to me was PJ Flattery...and he was completely professional! No pressure from PJ to Damian (F&I) ....thank you! And they have a QuickLane Service Department for a >30 minute service! I know where I will be going in the future! KC Cullen More

Great Dealership Experience Rt 23 Ford is a rare dealership. All of our questions were answered professionally and we never felt pressured into buying the car (but we did anyway Rt 23 Ford is a rare dealership. All of our questions were answered professionally and we never felt pressured into buying the car (but we did anyway) Our sales representative Carlos Santamaria was a gentleman and we look forward to making our next car purchase from him and rt 23 Ford in the future. More