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Route 22 Toyota
Hillside, NJ
1,656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,656 Reviews of Route 22 Toyota
November 14, 2018
Nothing but excuses I have brought my vehicle to this location approximately 4 times for the same problem since I've purchased the vehicle. I'm having a radio problem in I have brought my vehicle to this location approximately 4 times for the same problem since I've purchased the vehicle. I'm having a radio problem in which I called corporate made a complaint and also have complained about the same problems over and over again. Each time the issue has not been resolved. More
by Mrsguyjack
Verified CustomerEmployees Worked With
Steven Jefferson , Danny Veli
November 14, 2018
Everyone I came in contact with was polite and upbeat. My Service Writer, Mike Ventura, was knowledgeable, helpful and a pleasure to work with. The remodel of the service center is a huge improvement over My Service Writer, Mike Ventura, was knowledgeable, helpful and a pleasure to work with. The remodel of the service center is a huge improvement over the way it was before. More
by THOMASCOGHAN
Employees Worked With
Tom Carrino, Mike Ventura
November 14, 2018
Good service Alexis Valeriano is a excelente sales person..Help us with all process of buying our new Toyota Corolla... excelent service..great place.. Absolutely Alexis Valeriano is a excelente sales person..Help us with all process of buying our new Toyota Corolla... excelent service..great place.. Absolutely recomend this place a More
by NY_JING
Employees Worked With
Nelson Madera, Alexis Valeriano
November 13, 2018
Inadequate approach AlThough the reps were friendly I was highly upset that I did not do a test drive for the vehicle I wanted 2019 Camry se. Excuse was because the color AlThough the reps were friendly I was highly upset that I did not do a test drive for the vehicle I wanted 2019 Camry se. Excuse was because the color I wanted they didn’t have. Which makes no sense. I couldn’t test any color 2019 Camry se just to see how it drives. Also when my car got doñereve and I went to pick it up I was informed that the car was getting detailed and so I was sent to finance by Anthony. So, I did all the paper works through finance before I even got to see the car!! Lastly I was not given a rundown on the cars features. I had to come back the next day to being a key belonging to the returned lease and so I had to ask for a rundown because I didn’t know how to work the features. Khalid was very helpful and gave me the rundown. The whole experience I felt like it was all rushed. I don’t know if the car I got was the i was quoted on because we talked about the car not having sun roof but it did have the side mirror sensors and I remember seeing it on the msrp and the remember the msrp being 27,677 around that range. The car I got has no side mirror sensors and I truly believe that’s what I got quoted on. I even went on the site and built the car which stock was 25,550 and when I added the blind spot monitor which was 1,200 the msrp went up to 27,670. So I feel like I’m driving a car that I was not quoted for and am paying for! I wish I had kept the msrp print out. I will never get a car that is not in stock again! I am dissatisfied and feel cheated out. More
by MISSHELA
Employees Worked With
Anthony ( Hispanic), Nelson Madera, Najy Kanan
November 13, 2018
Great sales team. Superb sales process. Easy going all was done via email I just came in to sign the papers and then came in few days later to pick up the car !!! T Superb sales process. Easy going all was done via email I just came in to sign the papers and then came in few days later to pick up the car !!! Thanks to Angely, Najy, Seasar and Ilya. You were all super !!! More
by NOEMAIL3
Employees Worked With
Ilia Pilmenstein, Najy Kanan, Angely Vincente , Cesar Escobar
November 13, 2018
Excellent Fantastic experience. Very timely efficient polite courteous and they kept communication lines open at all times via text messaging, calls emails. I w Fantastic experience. Very timely efficient polite courteous and they kept communication lines open at all times via text messaging, calls emails. I would surely recommend servicing your car here. More
by TUOYOLEADS20009
Employees Worked With
Tom Carrino
November 13, 2018
Great experience It was a great experience but the process was too long. Customer service was good. No further comment. No further comment. Thank you Have a goo It was a great experience but the process was too long. Customer service was good. No further comment. No further comment. Thank you Have a good day More
by ida.smith1348
Employees Worked With
Anthony Walker, Thomas Roach
November 13, 2018
Over priced Oil change pay 88 something with a coupon And it’s still expensive don’t have promo if it’s not for certain cars .as Oil change pay 88 something with a coupon And it’s still expensive don’t have promo if it’s not for certain cars .as More
by LUDFORD
Employees Worked With
Forgot
November 13, 2018
Great service Team The serivce team is great they really go above and beyond to make sure your car gets the service it really needs thanks Route 22 Toyota. The serivce team is great they really go above and beyond to make sure your car gets the service it really needs thanks Route 22 Toyota. More
by JRIVAS
Employees Worked With
Victor , Mike Ventura
November 13, 2018
Very poor customer service. Very poor customer service, long waiting time to close a deal . Have to be very carefull after a price deal, because it may change when it come for yo Very poor customer service, long waiting time to close a deal . Have to be very carefull after a price deal, because it may change when it come for you to sign the final document, one of the seller are not sincere and he is very arrogant. More
by CUSTOMER8
Employees Worked With
Najy Kanan
