Route 22 Toyota

Car is Great!!!! Everyone thru the whole process was great. Got my payment I wanted and a great car!!!!! Was very happy. Especially I got the car before the snow st Everyone thru the whole process was great. Got my payment I wanted and a great car!!!!! Was very happy. Especially I got the car before the snow storm......................... More

Flat tire service via package - worst experience Purchased a package via this dealership to take care of flat tire a few years back. I was told by manager that the tire is covered as long as it is ru Purchased a package via this dealership to take care of flat tire a few years back. I was told by manager that the tire is covered as long as it is runnable. A few weeks ago I brought my car to this dealer due to a flat tire. Service was bad as 1) long waiting hour ; took more than two hours to wait 2) did not do the job; was told there was no leak but actually it does. 3) Car messed up with a lot of oil spots inside when they handed back the car to me. 4) I realized they did not check the leak as the tire pressure indicator was turned on the following day, So I scheduled another early morning appointment hoping to shorten the waiting time, and explained on the phone the reason of revisiting the dealership including the package I have. Out of my surprise, during this second visit on Feb 4,2017 service writer John Veli insisted that the package I purchased was a traveler package which only last for one year and it is expired, not the package that I described. I know he was wrong. And I told him if that is the case, they should have told me in advance so I don't need to take a special trip to go there. Also, he kept repeating to me that nothing is free, make it appears that I am greedy. It is an insult. To avoid wasting time further, I tried to find a solution by paying the tire fix service. However, he told me just the inspection will cost more than $50, what an unreasonable price. I immediately got back the car, drove to a local tire service store, and got the tire fixed right the way. It cost me $10. Make it fair, the service staff spent an hour to clean the spots as hard as they could for #3 above after I complained. And I hope the worst experience of this latest visit is an individual incident done by individual staff. The rating apply to these last two visits. More

Bought I new 2017 Tundra ! In the first time I bought the car my sales man Mohamed was nice ! After I bought the car he was insisting with me to buy a floor mats , without seein In the first time I bought the car my sales man Mohamed was nice ! After I bought the car he was insisting with me to buy a floor mats , without seeing it ! I asked him a couple times to send me the picture of it And never did it ! And now he is calling me everyday saying that I own him the floor Mats because he order it and can't return it anymore! And calling me bad words ! I really recommend this dealer but not this salesman! More

amazing service!! alexis provided me with outstanding service and made me feel very comfortable. i will be bringing my family and friends back to alexis. service!! alexis provided me with outstanding service and made me feel very comfortable. i will be bringing my family and friends back to alexis. More

Amazing! Thanks to alexis I got my RAV4 he explained everything with full details and I will make sure to send him all my friends and family to buy cars from h Thanks to alexis I got my RAV4 he explained everything with full details and I will make sure to send him all my friends and family to buy cars from him. thank you very much! More